confused by bill on 3

spaceman05 · 04-06-2011, 14:23

Hi, i am currently confused by my billing by 3, last december i upgraded to an iphone 4 for £35 per month, about 3 months ago when they fetched the one plan with all you can eat data for £35 out, i phoned them up to tell them i wanted to change tarrifs, they did this for me, but told me my monthly charge would be £37, i agreed to this, but since then my first bill was for under £25(ok i thought maybe i was due some sort of discount for tariffs crossing over or something), but my next 2 subsequent bills have again been for under £25, so something clearly is wrong, should i ring them and question it, am not really that bothered, but just thinking what is the likelihood of 3 realising this mistake in about 6 months time, then stinging me with a massive bill.

Hope you can understand the post

TIA

chris_moody · 05-06-2011, 11:02

Are you definitely getting your correct amount of mins/texts/data?

If you are going to query it I'd do it in a 3 retail store, they are less likely to put the tariff back up for noticing a mistake if there has been one

battlezone · 05-06-2011, 14:58

Log on to your account. It will tell you everything you need to know, minutes, texts data etc. What plan you are on.

spaceman05 · 05-06-2011, 23:06

Quote:

Originally Posted by chris_moody

Are you definitely getting your correct amount of mins/texts/data?

If you are going to query it I'd do it in a 3 retail store, they are less likely to put the tariff back up for noticing a mistake if there has been one

yes definetly on the correct plan, and getting correct minutes/texts/data, just the bill is not what i am expecting each month

04-06-2011, 14:23	#1
spaceman05 Forum Member Join Date: Feb 2009 Posts: 1,113	confused by bill on 3 Hi, i am currently confused by my billing by 3, last december i upgraded to an iphone 4 for £35 per month, about 3 months ago when they fetched the one plan with all you can eat data for £35 out, i phoned them up to tell them i wanted to change tarrifs, they did this for me, but told me my monthly charge would be £37, i agreed to this, but since then my first bill was for under £25(ok i thought maybe i was due some sort of discount for tariffs crossing over or something), but my next 2 subsequent bills have again been for under £25, so something clearly is wrong, should i ring them and question it, am not really that bothered, but just thinking what is the likelihood of 3 realising this mistake in about 6 months time, then stinging me with a massive bill. Hope you can understand the post TIA

05-06-2011, 11:02	#2
chris_moody Forum Member Join Date: Jun 2011 Posts: 7	Are you definitely getting your correct amount of mins/texts/data? If you are going to query it I'd do it in a 3 retail store, they are less likely to put the tariff back up for noticing a mistake if there has been one

05-06-2011, 14:58	#3
battlezone Forum Member Join Date: Aug 2004 Location: Oxford (formally Newcastle) Posts: 1,813	Log on to your account. It will tell you everything you need to know, minutes, texts data etc. What plan you are on.

05-06-2011, 23:06	#4
spaceman05 Forum Member Join Date: Feb 2009 Posts: 1,113	Quote: Originally Posted by chris_moody Are you definitely getting your correct amount of mins/texts/data? If you are going to query it I'd do it in a 3 retail store, they are less likely to put the tariff back up for noticing a mistake if there has been one yes definetly on the correct plan, and getting correct minutes/texts/data, just the bill is not what i am expecting each month

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confused by bill on 3