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Are O2 now the WORST for Customer Service? |
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07-06-2011, 17:20
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#1 |
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Inactive Member
Join Date: Aug 2010
Posts: 2,786
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Are O2 now the WORST for Customer Service?
because back in the old days i couldnt fault them!
but since my last upgrade, a year ago, i have had nothing short of purely crap service from them. firstly, when i got my last upgrade they decided i HAD to pay an extra £10 a month, and that loyalty discount was a thing of the past. so the tariff which i had been on for years was now an extra £10 a month, even though i had signed up to a new 2 year contract. i was told that phone companys are not obliged to offer any loyalty and basically like it or lump it. so i just took the contract. a week later my friend got a brand new galaxy S for £20 a month on vodafone, then to rub more salt in the wound, another friend of mine a couple of weeks later also got a brand new galaxy S on orange, for £5 less what they were paying before, for some crappy old nokia! this was only the start of my problems with this ridiculous network. when i first spoke to someone on the phone about an upgrade, i stated i really wanted an 'android' phone. (at the time i didnt really know what was so good about it, but i was told by friends android was the best  ) the woman on the phone then suggested the 'samsung wave', so i went along with it. it was only a few weeks later when i went to download 'ping' chat, i realised it wasnt available on my phone, and this was because i didnt actually have an android  by then i was out of the 14 day 'cool off' period, so i was lumbered with a phone which i didnt really ask for. i got used to the phone (even though its operating system is crap), but its only a phone, life goes on... but then a few weeks ago it started playing up and kept switching off and only switching on when i plugged the charger in! i went to the o2 shop, they sent it off for me and got it 'repaired' under warrenty. i got the phone back, switch it on, and it had even more problems than BEFORE i sent it off!! so it was another trip to the O2 shop a day later, phone sent off again. then over a week later (yesterday), i get a call from a woman saying its 'water damaged', what a load of bullsh*t. luckily, o2 managed to redeem themselves yesterday when even she saw that must of been an error and has sent out another (reconditioned) phone. but this all seems like such a palava for me, which could be improved drastically by better customer relations.. i just cant believe i have another year of this contract with these apes. |
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07-06-2011, 21:10
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#2 |
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Inactive Member
Join Date: Jul 2009
Posts: 6,189
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your not the only one lumbered with a samsung wave! i never knew Bada would be so shit. you cant get ANY of the popular apps. been hoping and praying theres a way of converting it to android...
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08-06-2011, 07:24
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#3 |
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Forum Member
Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
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It took more than two weeks for you to discover your phone wasn't Android?
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08-06-2011, 17:25
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#4 |
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Inactive Member
Join Date: Aug 2010
Posts: 2,786
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Quote:
It took more than two weeks for you to discover your phone wasn't Android?
i was a dumbass when it comes to that sort of thing, never really used a smartphone before. i only started using the 'app' store after a couple of weeks. had never heard if bada before, but i now know, its shit.
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