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Old 08-06-2011, 16:47
Fuzzbass
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Hi - after three failed attempts to get Virgin to email me any information on Talk Anywhere services that I can pass onto my non-internet connected parents (the website only seems to mention it in the residential tariff), I wonder if someone on here can help.

I'm trying to understand how you use the service in conjunction with Talk Weekends and Talk International.
[LIST=1][*]Do calls at the weekends (which are free apart from connection charge / 60 minute limit on Talk Weekends) get deducted from the allocated minutes? Assumption here is that Talk Anywhere and Talk Weekends can be combined.
[*]If they do, what happens after 200 / 400 / 800 minutes - does Talk Weekend kick in.... or do you start to get charged for weekend calls at default rates?
[*]What happens with International calls when you've consumed the prepaid minutes - do any calls over the prepaid amount get charged at full rate or can the service be combined with the Talk International package so that these calls are at the discounted rate?[/LIST]
Are there any other exclusions or fine print points worth knowing about..... if anyone is able or willing to send me / post the a recent version of the contractual stuff that goes alongside Talk Anywhere, that would be dead handy.

Many thanks

Zig
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Old 08-06-2011, 17:53
DJ-badboy
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Do calls at the weekends (which are free apart from connection charge / 60 minute limit on Talk Weekends) get deducted from the allocated minutes? Assumption here is that Talk Anywhere and Talk Weekends can be combined.

If they do, what happens after 200 / 400 / 800 minutes - does Talk Weekend kick in.... or do you start to get charged for weekend calls at default rates?
No, Talk Anywhere is not available with another talk package (i.e. talk weekends, International).

What happens with International calls when you've consumed the prepaid minutes - do any calls over the prepaid amount get charged at full rate or can the service be combined with the Talk International package so that these calls are at the discounted rate?
Standard rates as far as I can remember. Any unused minutes do get rolled over (or did) to the following month.
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Old 08-06-2011, 17:55
Chris123
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We are on Talk Anywhere 400 and the minutes seem to run out very quickly. Think the weekend minutes count as part of your package. Once your package runs out then you go onto their standard (bloody expensive!) tariff. Would be interested if you could combine the Talk Weekends with Talk Anywhere.

Amy trying to work out at the moment if Talk Anywhere is actually worth it - is mainly used to call mobiles but as it is 10 days in to my billing cycle and I am already down to 100 minutes !
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Old 08-06-2011, 18:08
DJ-badboy
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I would do 2 things, first review my call usage, secondly look at upgrading to Talk Anywhere 800.

Rember, a 10 second call would be rounded up to 1 minute, meaning you would only have 399 minutes remaining of your 400.

Make 100, 10 second calls, 10, 10 minutes calls & 5, 20 minutes calls & you have 100 minutes remaining. If a call connection takes place (i.e. voice mail) it's a connected call, even if you hang up when voice mail kicks in - this uses up your minutes.
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Old 08-06-2011, 18:18
Chris123
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Have been keeping an eye on my phone bill over the past few months but Virgin make it a little tricky by not providing you with the information about what calls made up the 400 minutes used - just the ones that are over the 400 minutes. If it is mainly landlines I may as well switch to talk unlimited and add the mobile bolt on if it is mainly mobile I should upgrade to Talk Anywhere 800.

Hadn't considered the call rounding up - that would explain some of the missing minutes!
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Old 08-06-2011, 22:12
Fuzzbass
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That is immensely helpful, and might explain why there's so little information available on the website.

Many thanks
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Old 09-06-2011, 09:54
Fuzzbass
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Sorry - one last question. Why would you use Talk Anywhere instead of Talk Unlimited?

The only real advantage I think I can see is that Talk Anywhere lets you use your included minutes for calls to mobiles on other networks, whereas Talk Unlimited only includes mobile calls to Virgin mobiles.

Is there something else I missed?

Many thanks again.
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Old 09-06-2011, 10:25
TheBigM
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Sorry - one last question. Why would you use Talk Anywhere instead of Talk Unlimited?

The only real advantage I think I can see is that Talk Anywhere lets you use your included minutes for calls to mobiles on other networks, whereas Talk Unlimited only includes mobile calls to Virgin mobiles.

Is there something else I missed?

Many thanks again.
That's correct but also for 0845 numbers etc. It's quite expensive too. Most people would just have a talk unlimited package and a separate mobile.
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Old 09-06-2011, 22:05
Chris123
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Have been keeping an eye on my phone bill over the past few months but Virgin make it a little tricky by not providing you with the information about what calls made up the 400 minutes used - just the ones that are over the 400 minutes. If it is mainly landlines I may as well switch to talk unlimited and add the mobile bolt on if it is mainly mobile I should upgrade to Talk Anywhere 800.

Hadn't considered the call rounding up - that would explain some of the missing minutes!
Just phoned Virgin and found out that last month I spent 811 minutes to landlines and 91 minutes to mobiles... think I may be switching to Talk Unlimited with the mobile bolt on to make mobile calls 10p per min!

as 91 mins with mobile bolt on will be 9.10.

Will call them back tomorrow to confirm that I don't lose my loyalty discount, the lady I spoke to didn't seem to know I had a discount!
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Old 10-06-2011, 14:54
seanfitzy
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That's correct but also for 0845 numbers etc. It's quite expensive too. Most people would just have a talk unlimited package and a separate mobile.
if you go through to retentions you can have a bolt on which gives you 0845/0870 numbers included.i pay 2 a month for up to 1000 minutes.but sales cant do this only retentions
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Old 11-06-2011, 10:40
hardpack
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About the 2 for 0845.....when I rang up to order the tivo, the agent was very keen to get me to sign up for the 2 deal anyway, I have never been on any loyalty discount or retention deal etc ever....
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Old 15-10-2011, 11:19
manoncita
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Hi, whenever I talk for more than about 20 minutes and that can be to any country or any phone, mobile or landline I get cut off. I started thinking there was something wrong with my phones and that the batteries were dying so eventually I just bought new phones. But the exact same thing is happening. Has anyone else had this experience with their Virgin phone line? Im really starting to wonder if its Virgin doing it.
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Old 16-10-2011, 18:58
Nick_London
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If its mobiles you're calling then Talk Mobile 10 gives you 600 minutes of talk time to mobiles

Talk Anywhere minutes are equivalent to paying 4p per minute to calling UK landlines,Mobiles,0845 and 0870 numbers as well as international landlines and mobiles, there is no call connection fee on these calls either. You will be charged extra for calls to Directory Enquiry numbers,Calls made via Operator Assistance,0843,0844,0871,0872,090,paging(076 numbers)07744,07755 and all 070 numbers.

Minutes will not be deducted for calls made to 0500,0800 and 08080 numbers and will remain free.
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