[KP73]

On Monday 6th June at 5.45pm, a message flashed up on screen to say an update was available, which should take no longer than 15 minutes - so I pressed "Select" and the update began.

I was watching Sky Sports 1 at the time of the update and when this was complete, Sky Sports 1 should have returned, but instead a blank screen with a strapline message showed, "Viewing Card slot not active". Sky Sports 2 & ESPN also had the same message. That's right, not the viewing card but the actual slot the card goes into!!

I rebooted, but had no success, so I phoned BT and the person on the other line suggested a few things I should do. After following the instructions, the result was the same, "Viewing Card slot not active".

Now from this point on, I'm not impressed.............

As the person at BT could not fix the situation, he booked an engineer to come to my house to have a look at the box. The earliest time would be Monday 13th June and after I had expressed disatisfaction about having to wait a week, sometime between 1pm & 6pm was agreed.

On Wednesday 8th June (strangely enough around 5.45pm again), I received a call from another operator at BT saying he would like to book a time for an engineer to come and visit me and to have a look at my Vision box to see what the problem is. At this point, I didn't let on that an appointment was already agreed.

He started by saying he meant to call me yesterday and apologised for not doing so. He then went on to say that the earliest an engineer could come to my house would be Wednesday 22nd June. I asked how this could be the case when I had already agreed a time with his colleague for an engineer to come out on the 13th June. Apparantly, there is a backlog right now with the engineers due to too many issues and not enough time to have them dealt with, so my appointment of the 13th can not be met now!!

I told the operator that my job sometimes takes me away from home and on that particular day, I'm working in Ireland, so that is no good and I would prefer to have the 13th June as originally agreed as I'd be at home then. He said he could not give me the 13th and (unbelievably!) only has a diary for the engineers that sees no further than 2 weeks from today, so he suggested to call me back on the 20th June to arrange a time!

I politely told him that this was unacceptable as by the 20th June, I will have been without the sports channels for 2 weeks with an unknown amount of time to wait thereafter, so I suggested he phone back early next week seeing as he has a 2-week window ahead of "today's" date.

He's going to phone me on Tuesday 14th June (because he doesn't work on Mondays!) to try to arrange a time for an engineer to come to my house. Now the week after I'm in Ireland, I'm in Northern Ireland on the Monday & Tuesday, so the earliest time an engineer can see me will be Wednesday 29th June, but this is not guaranteed yet. It could be the 30th or even the start of July.

Now this engineer will turn up and will see I have a silver box (but I have a black hub) and will no doubt say that this box is not compatable with the recent software update and then he'll have to order me a new box. And how long will a new box take? - I have no idea, but it wouldn't surprise me if it's another 2 weeks.

So God only knows when I'm going to get the sports channels back.

Not Impressed!!!

[stewM]

Quote:

Originally Posted by KP73

On Monday 6th June at 5.45pm, a message flashed up on screen to say an update was available, which should take no longer than 15 minutes - so I pressed "Select" and the update began.

I was watching Sky Sports 1 at the time of the update and when this was complete, Sky Sports 1 should have returned, but instead a blank screen with a strapline message showed, "Viewing Card slot not active". Sky Sports 2 & ESPN also had the same message. That's right, not the viewing card but the actual slot the card goes into!!

I rebooted, but had no success, so I phoned BT and the person on the other line suggested a few things I should do. After following the instructions, the result was the same, "Viewing Card slot not active".

Now from this point on, I'm not impressed.............

As the person at BT could not fix the situation, he booked an engineer to come to my house to have a look at the box. The earliest time would be Monday 13th June and after I had expressed disatisfaction about having to wait a week, sometime between 1pm & 6pm was agreed.

On Wednesday 8th June (strangely enough around 5.45pm again), I received a call from another operator at BT saying he would like to book a time for an engineer to come and visit me and to have a look at my Vision box to see what the problem is. At this point, I didn't let on that an appointment was already agreed.

He started by saying he meant to call me yesterday and apologised for not doing so. He then went on to say that the earliest an engineer could come to my house would be Wednesday 22nd June. I asked how this could be the case when I had already agreed a time with his colleague for an engineer to come out on the 13th June. Apparantly, there is a backlog right now with the engineers due to too many issues and not enough time to have them dealt with, so my appointment of the 13th can not be met now!!

I told the operator that my job sometimes takes me away from home and on that particular day, I'm working in Ireland, so that is no good and I would prefer to have the 13th June as originally agreed as I'd be at home then. He said he could not give me the 13th and (unbelievably!) only has a diary for the engineers that sees no further than 2 weeks from today, so he suggested to call me back on the 20th June to arrange a time!

I politely told him that this was unacceptable as by the 20th June, I will have been without the sports channels for 2 weeks with an unknown amount of time to wait thereafter, so I suggested he phone back early next week seeing as he has a 2-week window ahead of "today's" date.

He's going to phone me on Tuesday 14th June (because he doesn't work on Mondays!) to try to arrange a time for an engineer to come to my house. Now the week after I'm in Ireland, I'm in Northern Ireland on the Monday & Tuesday, so the earliest time an engineer can see me will be Wednesday 29th June, but this is not guaranteed yet. It could be the 30th or even the start of July.

Now this engineer will turn up and will see I have a silver box (but I have a black hub) and will no doubt say that this box is not compatable with the recent software update and then he'll have to order me a new box. And how long will a new box take? - I have no idea, but it wouldn't surprise me if it's another 2 weeks.

So God only knows when I'm going to get the sports channels back.

Not Impressed!!!

Does this shed any light? http://community.bt.com/t5/BT-Vision...ng/td-p/208749

If it is a known problem then I would suggest you ring back and insist on a box being sent in the post.


Stew

[AJP1970]

Hi KP73.

Just wondering which TV2 client version your box has downloaded (Settings->General Settings->System Information->System Info). Does it end in .1945 or .19450 by any chance?

[KP73]

Quote:

Originally Posted by AJP1970

Hi KP73.

Just wondering which TV2 client version your box has downloaded (Settings->General Settings->System Information->System Info). Does it end in .1945 or .19450 by any chance?

It ends with 1945.

The full number for the TV2 client version is:
2.0.26479.1945 (RELEASE)

[AJP1970]

Quote:

Originally Posted by KP73

It ends with 1945.

The full number for the TV2 client version is:
2.0.26479.1945 (RELEASE)

Thanks. That's an iPlayer version that disables the card slot. If you look at the BT Vision Community forum there's someone on there who was also updated to 1945 and lost their sports channels. Tech Support were able to do something on the server / account which pushed the 'slot enabled' iPlayer version (ends in 1941) back to their box. The problem is getting someone at the other end of the phone who knows what to do.

There's someone else on the BT forum who got a version ending in 19450 which disabled the slot and they've been told that it cannot be backed out and they need a new box. Supposedly everyone with a certain silver model will have this issue eventually but I'm not convinced.

[stewM]

Quote:

Originally Posted by KP73

It ends with 1945.

The full number for the TV2 client version is:
2.0.26479.1945 (RELEASE)

My version is 2.0.26478.2931 - I have I-Player, ESPN, Sky Sports 1 & 2 all working perfectly.

[KP73]

Thanks for your replies - really appreciate it.

The annoying thing for me is that before the update, I had I-Player, ESPN, Sky Sports 1 & 2 all working perfectly as well, so I don't know what this latest update was all about.