Originally Posted by brangdon:
“Secondly, she wasn't being belittled. Zoe pointed out that she asked for a large order and now she needed to sell them. No-one told her she was "little", or a poor saleswoman, or implied she couldn't do it. Zoe said, "Try and recall it back, and try and get the sales." It was intended as encouragement.”
I think you must have no idea how to speak to people in a civil manner if you think Zoe's showdown with Susan was 'encouragement'
Zoe was pointing fingers and speaking with that whiny tone of voice. It was completely unnecessary marching over mid day to stop the entire team from selling or doing treatments, gathering the cameras, in the middle of a busy shopping centre to say "You said you can sell", "Why haven't you sold", "You need to sell" when Susan was trying her hardest to sell in the first place.
It was completely humiliating for Susan, and very uncomfortable to watch. No wonder she got defensive. A good PM would have said, "We haven't sold as much, but we've got the rest of the day to make up the sales, go on everyone, let's nail this"
Besides, they did pretty much sell out, bar a couple of bottles I saw in the box with a load of unsold nail varnish. And because of Susan's choice of tanning products, they won by £500 or something, and I never heard any praise from Zoe, rather from the other team!
Originally Posted by brangdon:
“Pointing out that someone has made a mistake isn't necessarily belittling them. Unless they take it personally, as Susan is wont to do, whinging "It's so unfair".”
Of course not, but it depends on the manner on which you do it. Making a public announcement is absolutely belittling.
Originally Posted by brangdon:
“You might as well say Susan was belittling Zoe when she said she'd have done the rubbish contract for free, or that she was belittling Jim when she said he should have given a discount. But that would be silly. It's not belittling when Susan does it to others, and it's not when they do it to her.”
This argument is just plain stupid. Susan says it with a kind tone, and offers her OWN opinion of what she things should be done, not blaming others for their mistakes. When they received the phone calls in the rubbish task which transpired that Susan was right on both occasions, she never said to Zoe "You made a mistake, how could you make a mistake", in fact she was encouraging Zoe back at the house. And only bought up the mistake in the boardroom when it was necessary.
And if you perceive Susan's correct suggestion of reducing the price of the magazine as the same tone that Zoe has with Susan, then you must be in your own world.
Seems like you really have a problem with Susan. You seem to want to portray her in the worst light possible and completely deny the obvious.