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Humax HDR - anyone else finding new software worse than old?


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Old 13-06-2011, 09:20
2Bdecided
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I should have paid more attention to this, but I've been moving house and had other things to worry about, so apologies if this has been asked before...

My Humax box seems to have updated itself without asking. Obviously the FTP server has been wiped off it, but I can fix that I think.

More importantly, the new software doesn't seem as reliable. Under the old software, I haven't had one crash or failed recording in the 18 months that it's been on the box.

In the few days with the new software, I've had a crash (it rebooted itself when I navigated to BBCi weather!), a weird SCART switching issue (I pressed pause or stop on the HDR and the TV jumped back to its internal tuner), and the EPG doesn't always let me set recordings.

I've had a quick search, and found that now you have to press a couple of extra buttons to get an instantly usable EPG, rather than just pressing guide. That's a bit poor.

So, two questions...
1) apart from what it has broken, has the new software fixed anything I should care about?
2) if not, can I put the old software back on the box, put the FTP server back on, and then lock it all somehow so it keeps working and doesn't auto update?

It took me almost a day in total to get the hack installed and working a few months back, and while I'm sure it'll be a quicker job second time around, I don't relish the idea of having it wiped off again if I revert to the old software, only for it to be "silently updated" again.

Anyone successfully locked their HDR in the state it was a month or so back? Any reason why I shouldn't?

Cheers,
David.
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Old 13-06-2011, 09:24
Andrue
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The only thing I've noticed so far is that one recording from BBC One HD played the narrative audio track by default. I also haven't seen many other complaints like yours and there were plenty of people testing the beta for several months.

I think you're probably experiencing a coincidental hardware fault. Perhaps the box got knocked during your move or the new property has a dodgy power supply.
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Old 13-06-2011, 09:26
KDH
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Yep- subtltles appearing on chase play after pausing BBC HD
and lip synch issues especially on ITV 1HD
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Old 13-06-2011, 10:20
Flyer 10
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No crashes or failed recordings but its less usable and didnt fix the most obvious and repeatable bug, the subs in chase play.
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Old 13-06-2011, 11:13
Bat-man
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I'm enjoying the speedier BBC iplayer.
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Old 13-06-2011, 11:25
2Bdecided
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I think you're probably experiencing a coincidental hardware fault. Perhaps the box got knocked during your move or the new property has a dodgy power supply.
It was a fairly gentle move (about 60 metres from one house to the other), and the power seems fine (and the wiring is certainly better - I did it!), but I did wonder if shaking the box up a little has upset it. The move shifted the dust around inside our PC enough to upset that!

I've seen one poster on here who said they had two boxes fail in four years (and ours is nearly two years old) but honestly this doesn't look like a hardware fault. The HDD seems fine - a little slower when fuller, but that's all.

I'm enjoying the speedier BBC iplayer.
I'll try that - it could be useful.

Still, any way to roll back to the previous version (and stay there)?

Thanks,
David.
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Old 13-06-2011, 14:44
Dr.OliverTwich
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Still, any way to roll back to the previous version (and stay there)?
The old firmware is available http://beta.humaxonline.co.uk/freesat-hd

You will need to power off the device at the mains each night to prevent the auto update to v.15 apparently as it's done during 'housekeeping'.

You can restore ftp etc.,. by re-applying Raydon's .hdf file - the other stuff is still on the HDD. {Some users have had to do more but that's quite rare}

I've not seen any of the issues (except the Guide... waiting one) but then I upgraded via USB (which may have made a difference).
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Old 13-06-2011, 15:01
grahamlthompson
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I've not seen any of the issues (except the Guide... waiting one) but then I upgraded via USB (which may have made a difference).
There is no difference. The original beta is identical to the OTA update.

Been using the beta for weeks. Not noticed the small increase in full epg refresh (about 10-15 seconds longer than V1.00.13) as I have always used the schedule/red shortcut. The only other issue I am aware of is that channel changes are automatic overnight following the update. You now don't get the prompt. If you choose to carry out a freesat retune to make the changes on the day they are issued then you get any channels back you may have deleted and any customise channels need re-instating.

Not aware of any other issues and of course the new release fixes the termination of the recording schedule following a power cut with the box in any mode other than fully on and allows ac3 soundtracks to be downmixed to lpcm stereo for those using the digital audio outputs with AV kit without ac3 decoding.

Again afaik subs in chase play are only an issue with customised channels athough the menu option may need toggling on and off again to fix. (V1.00.13 was the same)
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Old 13-06-2011, 16:12
KDH
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Again afaik subs in chase play are only an issue with customised channels athough the menu option may need toggling on and off again to fix. (V1.00.13 was the same)
Tried that on BBC1HD - worked OK .....cannot get BBC HD to do same.?

Using a "Favourites" Menu as the BBC HD channels initially disappeared to the end of the "Auto" menu after their move to DVDB-S2
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Old 13-06-2011, 17:46
carvell
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Again afaik subs in chase play are only an issue with customised channels athough the menu option may need toggling on and off again to fix. (V1.00.13 was the same)
I don't have any customised channels and am seeing the 'subtitles in chase play' problem fairly often on BBC HD.

I've previously tried toggling it on and off, but to no avail.

No idea if it's related to the latest software though. Seems odd how that bug could creep in.
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Old 13-06-2011, 18:06
Automan
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Perhaps the subtitle issue with BBC HD started with the transmission format change rather than the firmware?

Both of my Humax boxes failed to record Family Guy on BBC HD with the usual unknown reason message

Another recording also failed but I have forgotten the name

Automan.
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Old 13-06-2011, 18:16
Flyer 10
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I dont think they were shown due to the F1 overrun but how hard is it for the box to tell us the reason why, ie no start data received, conflict with other recordings etc
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Old 13-06-2011, 19:20
Night Watchman
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Both of my Humax boxes failed to record Family Guy on BBC HD with the usual unknown reason message

Another recording also failed but I have forgotten the name

Automan.
I have been reporting a similar problem with recording "Family Guy" in SD (BBC3) in non-series mode. The reason why I record this programme in non-series mode is because if I stipulate series mode then the PVR records all episodes of Family Guy no matter what the series is. And let's face it no matter how much a fan of Family Guy you are there are endless repeats.
The problem seems to occur whenever I have been adding/editing channels in non-freesat mode, pre-scheduled recordings of Family Guy have disappeared from the "Schedule" listings when I revert to Freesat mode. Fortunately I am aware of the problem so always check my "Schedule" listing after doing any changes in non-freesat mode. I have reported this to Humax but they and I have been unable to pinpoint the problem. It seems sporadic.
It seems strange that it only effects Family Guy - perhaps it is something to do with Stewie.
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Old 13-06-2011, 20:05
simon1
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The only thing I've noticed so far is that one recording from BBC One HD played the narrative audio track by default. I also haven't seen many other complaints like yours and there were plenty of people testing the beta for several months.

I think you're probably experiencing a coincidental hardware fault. Perhaps the box got knocked during your move or the new property has a dodgy power supply.
I thought it was me going mad or someone messing with remote, but I've had audio description on at least 3 programmes.

This is more than a coincidence!
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Old 13-06-2011, 20:21
grahamlthompson
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Tried that on BBC1HD - worked OK .....cannot get BBC HD to do same.?

Using a "Favourites" Menu as the BBC HD channels initially disappeared to the end of the "Auto" menu after their move to DVDB-S2
Not sure what this means . Can you explain what the Auto menu means ?

I will have a play tommorow to see if I can replicate. Tried before the change to DVB-S2 without being able to.
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Old 13-06-2011, 21:54
finbaar
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My box is now not staying on favourites after being on standby overnight. Is this the new housekeeping that occurs in the early hours causing it to disappear? Is there anyway to stop it happening.
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Old 13-06-2011, 22:22
KDH
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Not sure what this means . Can you explain what the Auto menu means ?

I will have a play tommorow to see if I can replicate. Tried before the change to DVB-S2 without being able to.
Auto menu is what I mean by the Auto Favourites option which presumably places your most watched channel in first position?

After watching lots of BBC1HD it has now been promoted to seventh place after initially being in last place after the move to DVB-S2 a week ago

I think my subtitle problem in chase play,though has more to do with resetting my Favourites 1 list a week or so ago
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Old 14-06-2011, 09:16
grahamlthompson
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Auto menu is what I mean by the Auto Favourites option which presumably places your most watched channel in first position?

After watching lots of BBC1HD it has now been promoted to seventh place after initially being in last place after the move to DVB-S2 a week ago

I think my subtitle problem in chase play,though has more to do with resetting my Favourites 1 list a week or so ago
I do now get subtitles after a live pause on BBC1 HD so it's not related to favourites.

http://forums.digitalspy.co.uk/showp...8&postcount=22
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Old 14-06-2011, 11:08
Mickey_T
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I've had a quick search, and found that now you have to press a couple of extra buttons to get an instantly usable EPG, rather than just pressing guide. That's a bit poor.
That's the only one that's really stood out for me. I used to go to guide and be able to set the timer very quickly, but since the update I have to wait ages for 'updating broadcasting information' to clear before I can set a recording.

I now use the schedule and red button method so it's not a major issue but still a bit annoying nonetheless.
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Old 14-06-2011, 12:34
NewWorldMan
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I do now get subtitles after a live pause on BBC1 HD
I do as well. But did this start happening only after the update? I had a CRT last week and I can't recall if I ever tried switching to BBC 1 HD to test it.
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Old 14-06-2011, 13:25
grahamlthompson
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I do as well. But did this start happening only after the update? I had a CRT last week and I can't recall if I ever tried switching to BBC 1 HD to test it.
I have been on V1.00.15 for weeks.

It did not happen before the upgrade to DVB-S2 on BBC-HD prior to that I could only get the subs to appear on a customised channel (Moving any BBC SD region to 101 other than the default postcode caused the problem). Exit or OK twice removed. Humax are aware as this is easily repeatable.
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Old 17-06-2011, 11:12
stevegoo
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I emailed Humax about Audio Description coming on, even though disabled. I also mentioned the increased time taken for EPG to update. Here's what they said:

The problem with AD will be a software problem. We are looking into getting this fixed at the moment.
Your second issue has occurred since our last software update. Each time the EPG is accessed the Humax box will make sure that the complete EPG is refreshed, this should take in the region of 45 seconds and you can then schedule recordings; during this period you can navigate the EPG. If you wish to quickly access the EPG to schedule a recording then you can do so by pressing the Schedule button on the remote and then pressing the red button to access the EPG; during this process the EPG is not updated.
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Old 17-06-2011, 12:21
Flyer 10
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Can you reply asking why we could schedule recordings instantly previously and find out if it will get fixed.

Id love to find out an answer to the live pause sub bug too.
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Old 17-06-2011, 13:51
Jepson
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Since the updates I've noticed that I now frequently can't start or set recordings for some time after I turn the box on. (In one case I had to turn it off and on again.)

I also had two recordings fail on Saturday for 'unknown reason', which hadn't happened for many, many months before. Could easily have been a coincidence,though.
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Old 17-06-2011, 14:24
topvision
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Hi all, i have just bought a humax foxsat hdr 500gb , when i swiched it on for the first time it asked me if i wanted to upgrade to the latest software so i said yes, may be i should have said no , not sure, is there many problems with this version, and can you go back to the last version, because i have a Thomson DT16300 freeview box and it will let you go back to the last software upgrade.
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