i have now got two tuners in the box, yet when i record it always pop itself to the programme that the box been set to do, now i do believe the second tuner is a lot weaker in quality condition, due to tree interfernce that cant be solved, but even so i thought with two tuners i would be able to record one and watch another channel while one is being recorded - now is this true? cos i do have a twin tuner freeview and know how that works - thought it be the same idea!

anyone can help me on this one thanks!

RainboWelsh

Any trees will affect both tuners. Sounds like you have the box in single cable mode.

Possible reasons

you installed the box with 1 cable and added a second later.

You have connected the 2nd tuner cable to tuner 1 out not tuner 2 in. The two cables should be on the outer connections

Check the latter, correct if necessary. Do a factory reset and watch for the two cables found message.

If you only have a single cable from the lnb fit a short cable from tuner 1 out to tuner 2 in.

tuner one is a communal sat and tuner two is a stand lone sat (this one is with tree interference) - it was as one tuner in begining - but i retuned when i put in two, both in the in section i believe!
if i do a factory reset will i lose my recordings?

No you will however lose your recording reservations. You can check both tuners signal strength and quality by going to Menu/System/Diagnostics.

You can also check the box is in two cable mode by

Go into Menu/Setup - Press Red/Green/Yellow/Blue/Green/Yellow/Blue in succession.

Check Connection Type says Two Cables Same.. Changing this option will also do the same as a factory reset.

No your recordings will remain, however your schedule and any channel deletions will be lost. Make a note of your schedule first.

GT - The fastest finger. Don't believe 3 mins diff.