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How are Indian BT workers treated |
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#1 |
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Forum Member
Join Date: Jan 2011
Posts: 3,337
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How are Indian BT workers treated
Quote:
Dear Mr *** Sometimes when I talk to such people, they sound very nervous and 'scared' of getting anything wrong.Thank you for your email dated 24/06/11 regarding the e-mail query. Thanks for accepting my call. As discussed on 23/06/11 at **:** hours on your contact number ********,I have requested my manager on behalf of you to *** *** *** ***. I Hope you’ve been happy with all I’ve done for you. You’ll be getting an e-mail soon with a short survey. Please be honest, it’s about how I’ve dealt with things and also more generally about BT. This question relates to me personally and is fed back to me by my manager. Please let me know if I can help with anything else. Thank you for contacting BT. Yours sincerely, *** *** Digital Care Advisor It makes me wonder how they are treated and what the consequences are of them making mistakes or not getting good feedback. Shoe and sports manufacturers have a reputation of having used and in some cases still use sweat shops. Could BT be treating their Indian staff too unfairly? No doubt I am reading too much into it, but I can't help but notice fear in their voices sometimes. |
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#2 |
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Forum Member
Join Date: Aug 2005
Location: The Sunny Side Of The Street
Posts: 40,099
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Probably due to the games customers play with them.
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#3 |
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Forum Member
Join Date: Aug 2006
Location: Dark Satanic Mills
Posts: 4,809
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Having contacted the BT call centre in India on numerous occasion (usually on behalf of friends and relatives) I tend to feel that BT are giving the customer the short end of the stick. After an hour on the phone making little progress one ceases to be concerned about the provider of the service.
BT have a lot to answer for. |
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#4 |
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Forum Member
Join Date: Jun 2002
Location: Wales
Posts: 1,658
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I worked for BT for a long time as a CSA in the UK and I can confirm they are held in utter contempt by UK advisors for their incompetence.
However, do not worry about sweat shop conditions OP, they have lovely offices. |
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#5 |
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Forum Member
Join Date: Jan 2011
Posts: 3,337
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I never really doubted their work environment... I just wondered about the pay and consequences of their poor work.
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#6 |
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Forum Member
Join Date: Jun 2002
Location: Wales
Posts: 1,658
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Quote:
I never really doubted their work environment... I just wondered about the pay and consequences of their poor work.
![]() I hear a lot of work is going out to the Phillipines now as they have a more 'friendly' and Americanised accent. Im fond of BT they are excellent payers and up until a few years ago when they took a perfectly good system and replaced it with a piece of crap to appease OFCOM was a job I enjoyed. So I do hope the Philippino staff are more competent...Just a look around this forum over the years proves how much India have ran BT's reputation into the ground. But then again, what did I know ...I was only on the front line cleaning up the mess.... God, I need to stay out of this foum lol, it's bringing back bad memories!!
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#7 |
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Forum Member
Join Date: Jul 2011
Posts: 7
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I know of another internet service provider that asks for you to rate your experience with the support team each time you contact them. Their overall rating decides how much pay they get and whether they get free meals whilst on shift at the company.
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#8 |
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Forum Member
Join Date: Feb 2007
Posts: 1,977
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understanding
the reason they are so crap is because i speak the queens engish and they speak indian, i do not speak or understand indian so whats the point.
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#9 |
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Forum Member
Join Date: Jan 2004
Location: Lancs
Posts: 7,928
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It won't matter soon, BT are closing their indian call centres in the next few months and bringing the all work back here
.I was told that by their "Customer Resolutions Team" in Sheffield, I raised a complaint after several frustrating sessions on the phone to India. The Indians I spoke to spoke very poor english and didn't seem to understand BT products and services. I threw out Virgin a few months ago for very similar reasons although one of their indian operators was unacceptably rude. Although it now looks as though the directories will be printed in - Spain ![]() http://www.thisislondon.co.uk/standa...ed-in-spain.do "Colchester MP Bob Russell said scores of printers in his constituency lost their jobs when the phone giant decided to transfer the work abroad five years ago to save money". "But the latest editions have come back bearing the Olympics 2012 logo and the slogan "Backing Britain for Generations". "I am extremely angry at the blatant hypocrisy of BT, which wants people to think it is a British company backing Britain yet has one of its most visible products, millions of phone books, printed in Spain." The Lib-Dem MP is urging the company to return its print contracts to British firms". I wonder how much it costs to transport them from Spain to the UK, not to mention the carbon emissions we are supposed to be concerned about.. Absolutely bloody disgraceful so next year BT are out and I'll try these people http://www.thephone.coop/ |
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#10 |
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Forum Member
Join Date: Aug 2004
Location: Oxford (formally Newcastle)
Posts: 1,813
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It's not just BT. I've had similar responses from other institutions asking for feedback after a CS issue.
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