[Magic Cottage]

Yesterday, exclamation marks appeared against my recordings with a warning they were about to be deleted!!! I have never seen this before and I currently only have 3 recordings amounting to 3 hours.

Does anyone know what this is and how do I deal with it?

[AJP1970]

The box thinks that the disk is pretty much full and is marking the recordings for deletion to free up space. You can change the setting against each recording to 'keep until I delete' which will preserve them. However you'll not have much space left for any new recordings.

So the question is why does the box think the disk is full with just three hours worth of recordings? Check the free space that is reported under System Information - I'd guess this will be pretty low, say 10% ish.

Now have you downloaded a few HD films that you've not deleted yet? These will take up space so delete any that you're done with.

Be aware that a few people have reported this issue recently but AFAIK no-one has determined the reason for it. Internally the box stores the recordings in 128 1GB container files. It uses another file as an index into these files and I wonder if the index is corrupted in some way. I'd reboot the box first to see if that gives space back. If that doesn't work then I'd watch the recordings and go for a factory reset to reinitialise everything.

[Magic Cottage]

Thanks for that. Been out for most of day and evening but having checked system info found that it was reporting only 17% disk space remaining. So went for a straight reboot while dinner was cooking and now disk is 99% free.

[AJP1970]

Good stuff. There may well be a bug in the latest software that's messing up the free space calculation, so until BT get it sorted I'd keep an eye on the disk space and set up every recording to 'keep until I delete'. That should ensure that if the box gets confused again it won't wipe out all of your recordings but it does mean that you'll have to perform your own housekeeping.

[Magic Cottage]

Wonderful. Makes it all nice and simple then!

[DoomKmPa]

I had a similiar problem when i moved house. Took my number with me but for some reason vision service had to be set back up on the line.
When this was done i plugged my vision box back in too find a mesage saying it could not access x number of recordings. All my previous recordings were no longer avalable with the obvious loss of disk space associated with that.

[AJP1970]

Quote:

Originally Posted by DoomKmPa

I had a similiar problem when i moved house. Took my number with me but for some reason vision service had to be set back up on the line.
When this was done i plugged my vision box back in too find a mesage saying it could not access x number of recordings. All my previous recordings were no longer avalable with the obvious loss of disk space associated with that.

Yes, this is a variation on the missing recordings and loss of disk space theme. Seemingly the system can't reconcile the recorded stuff on the box with information held server side so effectively hides the recordings. In your case it was perhaps understandable if they'd deleted your original account and created a new one. Did you manage to get BT to sort it out or did you resort to a factory reset?

[DoomKmPa]

I negotiated a new black box from them so it made the recordings irrelevant anyway.