Any ideas folks?? Red light was on, booted up to 102 BBC 2 which is where I parked it, expected HDD to be in the high 90% full and it is 56%, again where I left it. The schedule seems intact and the red clock is up for Eddie Stobart tonight in the Guide which should be the next recording!
The house was empty so can't blame SHMBO. No evidence of a power cut and with the new "magic" software that should not be an issue.

Could it be a bug in the new software associated with deleting old items from the Schedule??? I plan to leave the Humax in Standby before "Eddie" to see if simply bringing it in and out of Standby cures it. If not would a power cycle be the next logical step?

There was a wierd glitch overnight Monday/Tuesday, first noticed Tuesday morning by the lack of thumbnails. Anyone not booting their box manually after Monday night suffered termination of the recording schedule just as if the box had had a power cut on V1.00.13

There's a thread on here

http://forums.digitalspy.co.uk/showthread.php?t=1493861

but others had even stranger effects

http://myhumax.org/forum/topic/where-are-my-recordings

Thanks Graham!

It would seem the glitch or whatever must have been either some time ago or there has been more than one "issue". The poster in the other forum was away for a week and his comments are three days old.

Is your gut feeling that it is a Freesat problem or a Humax problem? Either way the air is blue here and I am expecting an appointment with a dog house soon!

Not sure but it only seems to have affected Humax boxes.

Mine has been fine since.

It would be good if Humax would contact Freesat and ask them to supply details of what the issue was so that they should then be able to simulate and recreate the same behaviour in-house on their test facilities. They can then fix it!

In reality I would expect Humax to have already performed extensive in-house testing and simulated such things as receiveing corrupt EPG data, partial/aborted updates and complete loss of the Freesat home transponder whilst performing the 3AM house keeping.

What recordings did you miss - can any other members help to provide these to avoid your banishment to the dog house. I can place any I have on the cloud.

Many thanks for the kind offer! The get out of jail card would be granted with ...[LIST=1][*]Appentice in France[*]Associated "You're Fired"[*]"You're Fired" Biscuit[*]Made in Chelsea episode 7[/LIST]The rest I can live without, especially as from reports the F1 was a bit dull!


Just bringing the Humax out of Standby and putting it back again did the trick and "Eddie" recorded OK without intervention. Surely we don't need to go back to time switches if away for any length of time ??

I wonder if Bob_Cat still drops by here?

I had a chat with Barry about it. Without knowing what there was about that night that presumably happened when the Humax contacted the Freesat home transponder there's no way of telling unless Freesat fess up what was different.

This leaves Humax just as much in the dark as anyone else.

How would a timeswitch help except of course to skip the overnight housekeeping ?

A manual boot fixed the problem for everyone afaik.

One can only resume that the system time got set to zero.

Bizarrely a power cut after the event may well have resumed normal service.

We also don't know if it would have affected boxes on V1.00.13 because apart from a very few who don't frequent these forums and have early firmware/loaders they will have been off overnight to avoid the ota update

[quote=grahamlthompson;51137863]
unless Freesat fess up what was different.

How charmingly Innocent you are for your age Graham
As it happens I was chatting to the Techies at Humax ..after a Sales Chat..
Bonhommie and mutual regard seemingly after chat about my background and mentioning BSI obviously..
So i threw in on a 'No names no Pack-Drill 'basis..Any hope of the GUIDE issue being resolved.?.
He did not say he went to the 'George Washington School' but that's my assessment of the reply..which went along the lines...

So many people complained that they lost the Start or End of programmes ..that the Guide now prevents this..
by continually updating everything and..
the delay also thus prevents false information being fed out to the Box owners.

Obviously i thanked him for the information and made a wry comment or two along the lines.
.How very thoughtful of them.

[quote=stanandjan;51146344]
Many eons ago a poster quoted a quote from Humax customer support about the limitations of using a Humax with a single cable connection. The reply was completely inaccurate (that's basically just plain wrong). After a posting as to total inaccuracy of the information on hummy.org the original poster had a new e-mail containing the correct information. Like every organisation there are people who are not fully in the picture

A similar incident ocurred after I reported just afer the launch of CH4 HD that the test transmissions were not recordeable.

At the same time the info was passed to Humax by a channel I am not at liberty to divulge.

Subsequent to that CH4-HD on a few occasions removed the encryption purely to allow testing to ascertain the problem. The information as to times came from Humax at the highest level.

As a result of this a few days before the launch on Freesat the problem was resolved.

A poster on this forum posted he had contacted Humax support a day or two before the channel launched and that he had been told that Humax had told him they were not aware of the problem (they were aware from the very first transmission). He posted that this information passed to Humax resulted in the problem being solved (naive or what).

When I posted that Humax were aware from day 1 I was basically called a liar simply because I was not at liberty to divulge information given in confidence.

Moral - Like all organisations customer support are not fully aware of what's going on.

So not innocent just have a liitle more info than you can get by simply ringing Humax.

[quote=grahamlthompson;51147127]
Customer services know well what the current line is on a specific issue, When other teams (DEV/MARKETING/ETC) decide to take remedial action on a problem the support team is not aware until a solutiojn is known to be on board.an advised to the team that it works and will be forthcoming. This is very much standard in all orgs.

As that lovely lad used to say Graham.. I meant it in the best possible taste..
I can well understand your position..It is hard to tell who is lying in many organisations..

In fact only a few months ago.. when i reported the audio failures in ALL this years Panny TVs..
i was told that no one in the UK had reported it..
They said they would require..
'A Certificate from a currently listed qualified installer that my Aerial met all current standards' BEFORE they even logged it as an input..hardly likely in my case as..
As it happens my Yagi to CP is probably as accurately pointed as any in the uk..
because my telescope is in the loft and i can access the fitting easily..
They were not to know that in the dim and distant i worked at Goonhilly....

5/6 weeks later an OTA UD solved the problem..

Are you related to Stanley Unwin or is this a major wind up ?.