[quote=stanandjan;51146344]
Originally Posted by
grahamlthompson:
“unless Freesat fess up what was different.
How charmingly Innocent you are for your age Graham
As it happens I was chatting to the Techies at Humax ..after a Sales Chat..
Bonhommie and mutual regard seemingly after chat about my background and mentioning BSI obviously..
So i threw in on a 'No names no Pack-Drill 'basis..Any hope of the GUIDE issue being resolved.?.
He did not say he went to the 'George Washington School' but that's my assessment of the reply..which went along the lines...
So many people complained that they lost the Start or End of programmes ..that the Guide now prevents this..
by continually updating everything and..
the delay also thus prevents false information being fed out to the Box owners.
Obviously i thanked him for the information and made a wry comment or two along the lines.
.How very thoughtful of them.
”
Many eons ago a poster quoted a quote from Humax customer support about the limitations of using a Humax with a single cable connection. The reply was completely inaccurate (that's basically just plain wrong). After a posting as to total inaccuracy of the information on hummy.org the original poster had a new e-mail containing the correct information. Like every organisation there are people who are not fully in the picture
A similar incident ocurred after I reported just afer the launch of CH4 HD that the test transmissions were not recordeable.
At the same time the info was passed to Humax by a channel I am not at liberty to divulge.
Subsequent to that CH4-HD on a few occasions removed the encryption purely to allow testing to ascertain the problem. The information as to times came from Humax at the highest level.
As a result of this a few days before the launch on Freesat the problem was resolved.
A poster on this forum posted he had contacted Humax support a day or two before the channel launched and that he had been told that Humax had told him they were not aware of the problem (they were aware from the very first transmission). He posted that this information passed to Humax resulted in the problem being solved (naive or what).
When I posted that Humax were aware from day 1 I was basically called a liar simply because I was not at liberty to divulge information given in confidence.
Moral - Like all organisations customer support are not fully aware of what's going on.
So not innocent just have a liitle more info than you can get by simply ringing Humax.