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iplayer has deleted all my programmes before their expiry datee


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Old 08-07-2011, 12:09
PennyB
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Join Date: Jan 2005
Location: Cardiff
Posts: 83

Switched my PC on today and it said one of my programmes had expired - fair enough it was past its due date.

Then I looked and all the programmes I'd downloaded had been deleted - some were expiring on sunday 12 july and others on 21 July - all gone

am fed up and gutted as I had my 1st free weekend and was going to watch them all

I hate the format of the new iplayer anyway as you can't easily see when dates are coming up but i had these dates etched on my brain.
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Old 08-07-2011, 21:37
zapod
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Join Date: Apr 2008
Location: Glasgow
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Yup, this has just happened to me... one programme - due to expire anyway and poof! the whole lot gone! Grrr. Like you I had this weekend lined up to catch them all....

Edit: I checked the file system - the downloaded stuff is still there, so I quit the iPlayer desktop, re-started it and hey presto, everything is back...

This always seems to happen after an Adobe Air update - I got one forced on me yesterday. Coinidence? I think not....
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Old 09-07-2011, 15:22
PennyB
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yep its all back this morning - hadn't done an adobe air update before it though
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Old 02-08-2011, 12:56
Cate1976
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I've had 2 programs deleted before their expiry date and there doesn't appear to be anyway to complain to BBC. Both programs were downloaded to BBC iPlayer Desktop on my laptop.

Program 1: Expiry date 31/07/2011 deleted between 20th and 24th July.

Program 2: Expiry date 06/08/2011 deleted yesterday daytime.

If anyone knows how to complain to BBC about this, please give me links.
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