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10-07-2011, 15:59
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#1 |
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Forum Member
Join Date: Sep 2004
Location: cheshire
Posts: 3,552
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bill
just noticed my bill for july im on contract it says 31.76 ex vat with vat 38.11
my june bill26.68 ex vat 31.67 inc vat may is 26.30 ex vat 31.67 inc vat . ived used no msg internet or calls , when i took contract out it was 31.00 a month . doesnt sound right does it . im with 3 |
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10-07-2011, 16:21
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#2 |
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Forum Member
Join Date: Mar 2007
Location: Preston, Lancashire
Posts: 7,255
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Do you use text message delivery reports?
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10-07-2011, 16:41
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#3 |
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Forum Member
Join Date: Mar 2011
Location: Hertfordshire
Posts: 2,938
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Well surely on the bill it breaks down what the charges are for, irrespective of whether it's a paper bill or an online bill?
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10-07-2011, 18:49
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#4 |
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Forum Member
Join Date: Sep 2004
Location: cheshire
Posts: 3,552
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Quote:
Well surely on the bill it breaks down what the charges are for, irrespective of whether it's a paper bill or an online bill?
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10-07-2011, 18:53
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#5 |
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Join Date: Sep 2004
Location: cheshire
Posts: 3,552
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heres my bill
To view the back of the bill, including contact information and details of where to pay, click here Monthly charge £26.385 The One Plan 02 Jul to 01 Aug £28.086 £2 Price Plan Discount 02 Jul to 01 Aug £1.701 CR Total minutes used Minutes used outside of allowance Calls 324:12 3:00 £0.000 Voice 321:12 0:00 £0.000 Calls to premium rate, voicemail & directory services 3:00 3:00 £0.000 Total messages used Messages used outside of allowance Messages 819 0 £0.000 Text 819 0 £0.000 Total Mbytes used Mbytes used outside of allowance Data 2.2260 0.0000 £0.000 Internet Usage 2.2260 0.0000 £0.000 Other charges & credits £5.376 Text Delivery Reports (not itemised)(672) £5.376 Charges before VAT £31.76 VAT at 20.0% on £31.761 £6.35 Charges after VAT £38.11 Previous balance £32.02 Payments received £32.02 CR Total due £38.11 Back to recent bills |
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10-07-2011, 18:56
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#6 |
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Forum Member
Join Date: Sep 2004
Location: cheshire
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Quote:
Do you use text message delivery reports?
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10-07-2011, 19:29
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#7 |
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Forum Member
Join Date: Mar 2011
Location: Hertfordshire
Posts: 2,938
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Yes, they started charging last month, on 6 June and that is indeed what your extra charge is for. Quote:
Text Delivery Reports (not itemised)(672)
£5.376 See here for more in this: http://forums.digitalspy.co.uk/showthread.php?t=1476950 |
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10-07-2011, 20:08
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#8 |
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Forum Member
Join Date: Sep 2004
Location: cheshire
Posts: 3,552
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cheers . just turned delivery report off pay
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10-07-2011, 21:48
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#9 |
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Forum Member
Join Date: Mar 2007
Location: Preston, Lancashire
Posts: 7,255
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Yeah they started charging 1p for each report which obviously adds up if you send a lot of texts and have it turned on.
All customers should have received notification of the change - though some customers did not receive the required notification or any notification at all. If you didn't receive any notification I'd say this may be an argument to get the charges waived for this month if you are so inclined, though you may have to argue the toss with them and deal with executive complaints rather than the monkeys in India. As you've switched them off your bills should return to normal though there may still be a few charges on your next bill to cover the period until they were turned off |
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