DS Forums

 
 

We are sorry you are leaving BT.......


Reply
Thread Tools Search this Thread
Old 10-07-2011, 19:21
TeeGee
Forum Member
 
Join Date: Aug 2006
Location: Dark Satanic Mills
Posts: 4,809

I thought readers might like to hear how in tune BT are with their customers.

At the end of 2009 my father in law died; BT would not change the name of the account to his wife without closing the account and starting again; a year later the house was sold and we still got bills.

Eventually we managed to get the whole shebang sorted with a small credit back to us.

This was confirmed in a letter sent to a person dead for nearly a year saying " Sorry you are leaving us we hope you will come back soon...!!!"

I wonder what they charge for reincarnation? My wife was quite upset but I had to bite my lip and leave the room!
TeeGee is offline   Reply With Quote
Please sign in or register to remove this advertisement.
Old 14-07-2011, 22:52
Daffodil67
Forum Member
 
Join Date: Jun 2002
Location: Wales
Posts: 1,658
Srry abou your Father In Law OP and sorry your wife got upset, but TBH I have never really got the upset over a letter being addressed to a dead person, stuff happens. Things still arrive for my mother 3 years after her death at my father's place and nobody bats an eyelid nor ever did ....

Worked for Bt Customer Service for many yearrs myself until recently and we still changed name on advice of bereavement so god knows what numpty told his wife she would have to close the account and start again. India perchance?
Daffodil67 is offline   Reply With Quote
Old 14-07-2011, 23:10
PudpullerTM
Forum Member
 
Join Date: Sep 2004
Posts: 1,687
Srry abou your Father In Law OP and sorry your wife got upset, but TBH I have never really got the upset over a letter being addressed to a dead person, stuff happens. Things still arrive for my mother 3 years after her death at my father's place and nobody bats an eyelid nor ever did ....

Worked for Bt Customer Service for many yearrs myself until recently and we still changed name on advice of bereavement so god knows what numpty told his wife she would have to close the account and start again. India perchance?

actually I have 8 lines with bt as a business customer and there customer services are a complete joke,

I had lines added to the address (as the couldnt change the account name) so we knew which departments each bill was for this last for 2 quarters bill then dissappeared again

I was told when we had 6 lines our premises could have lines installed as we were too far away from the cabinet (which happens to be just outside our building) and we get 24 meg from our adsl so our line length isnt very long.

BT are useless and even though I have got a 12 month contract on a line they still ask me to sign up with them.

It dont surprise me that they aint changed these details
PudpullerTM is offline   Reply With Quote
Old 14-07-2011, 23:27
Daffodil67
Forum Member
 
Join Date: Jun 2002
Location: Wales
Posts: 1,658
I never worked on business pud, only residential so won't pretend to know their procedures re name changes on accounts.
Daffodil67 is offline   Reply With Quote
Old 15-07-2011, 00:04
PudpullerTM
Forum Member
 
Join Date: Sep 2004
Posts: 1,687
I never worked on business pud, only residential so won't pretend to know their procedures re name changes on accounts.
my major problem was the customer operator on the phone gave lots of confidence that the problem was understood and will get changed then the next bill comes and its still the same
PudpullerTM is offline   Reply With Quote
Old 16-07-2011, 18:40
Heinz
Forum Member
 
Join Date: Jul 2002
Location: NE Essex,6½m SSW of Sudbury TX
Posts: 7,107
my major problem was the customer operator on the phone gave lots of confidence that the problem was understood and will get changed then the next bill comes and its still the same
They are only interested in getting rid of callers - and by pretending to be helpful, they did exactly that. A successful day in their book.
Heinz is offline Follow this poster on Twitter   Reply With Quote
Old 16-07-2011, 18:53
mb@2day
Forum Member
 
Join Date: Feb 2004
Posts: 8,709
A foul and execrable company. Over 10 years since I ditched them for my cable provider and I've never regretted it for a moment.

I will never do business with them again or pay a penny to these cu
at BT.
mb@2day is offline   Reply With Quote
 
Reply



Thread Tools Search this Thread
Search this Thread:

Advanced Search

 
Forum Jump


All times are GMT. The time now is 11:00.