Orange Contract Question

mw0390 · 12-07-2011, 12:37

Hey ive just ordered a mobile phone from orange on contract to be delievered tomorrow(paid 5.99 for early deliverly, which has been taken out), yet i have just checked my emails and have an email from orange saying

Before we can process your order we need to double check some details with you. Please contact us so we can sort everything out.

i have email them, but there response was that we will reply within 24/48 hours

just wondered if anyone else has had this, and will i still be getting my phone tomorrow?, wont be very happy if i dont seeing as they have already taken the money out

thanks to anyone who can help

plymouthbloke1974 · 12-07-2011, 15:05

You'll need to ring them. 0800 079 2000. Sounds like credit referrals are double checking something and they need clarification.

If you don't ring them, you won't get the delivery tomorrow.

coolmark18 · 12-07-2011, 16:09

Agreed - will probably be a credit reference checkup. You wont get 'Next Day Delivery' until they can confirm they will give you a contract.

Dai13371 · 12-07-2011, 16:20

I am surprised it was not done over the phone so to speak during the initial order and confirmation of early delivery. Is it usual for a last minute query to manifest itself?

prking · 12-07-2011, 16:31

Quote:

Originally Posted by Dai13371

I am surprised it was not done over the phone so to speak during the initial order and confirmation of early delivery. Is it usual for a last minute query to manifest itself?

The OP doesn't say it was ordered over the phone. I'd say it was more likely an internet order.

12-07-2011, 12:37	#1
mw0390 Forum Member Join Date: Jul 2005 Posts: 7,461	Orange Contract Question Hey ive just ordered a mobile phone from orange on contract to be delievered tomorrow(paid 5.99 for early deliverly, which has been taken out), yet i have just checked my emails and have an email from orange saying Before we can process your order we need to double check some details with you. Please contact us so we can sort everything out. i have email them, but there response was that we will reply within 24/48 hours just wondered if anyone else has had this, and will i still be getting my phone tomorrow?, wont be very happy if i dont seeing as they have already taken the money out thanks to anyone who can help

12-07-2011, 15:05	#2
plymouthbloke1974 Forum Member Join Date: Aug 2001 Location: Destination: Hard Brexit Posts: 6,368	You'll need to ring them. 0800 079 2000. Sounds like credit referrals are double checking something and they need clarification. If you don't ring them, you won't get the delivery tomorrow.

12-07-2011, 16:09	#3
coolmark18 Forum Member Join Date: Nov 2004 Location: Glasgow, Scotland Posts: 1,141	Agreed - will probably be a credit reference checkup. You wont get 'Next Day Delivery' until they can confirm they will give you a contract.

12-07-2011, 16:20	#4
Dai13371 Forum Member Join Date: May 2007 Location: Ammanford, South Wales Posts: 7,911	I am surprised it was not done over the phone so to speak during the initial order and confirmation of early delivery. Is it usual for a last minute query to manifest itself?

12-07-2011, 16:31	#5
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	Quote: Originally Posted by Dai13371 I am surprised it was not done over the phone so to speak during the initial order and confirmation of early delivery. Is it usual for a last minute query to manifest itself? The OP doesn't say it was ordered over the phone. I'd say it was more likely an internet order.

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Orange Contract Question