Originally Posted by
Sadperson:
“Iggy, are you deleted or pissed off or both?
”
Originally Posted by batgirl:
“What's the matter Iggy?
Me, I'm a bit crap but could be worse.”
I'm having a new kitchen installed. - a father and son outfit with a very good reputation (and price to match.)Was impressed with the design, enthusiasm and general professionalism so placed my order along with a hefty deposit. Initially I was given a provisional starting date for 17th Aug. Heard nothing so phoned on 5th to ask if this was still the plan. "No," I was told; difficulties with their current job meant a delay. This wasn't a problem - I think I can claim to be reasonable but pointed out that an update via a phone call wouldn't go amiss. "Sorry" said father,"this is son's project. Will discuss it with him and call back Monday (7th)." Nothing on Monday - gave them until around 4.30 p.m. then called again. This time spoke to son. "My dad didn't mention it" he said. Father called following morning, apologised and assured me that they would look at the file together and come back to me.
You've guessed it - no phone call. Called yet again - pointed out that the feel good factor I felt when placing the order was fast disappearing. Reminded him that I could have cleared out fridge, freezer, cupboards etc. in anticipation of a start on 17th and would have been living in a virtual tip. More apologies and another promise to look into the matter and call again.
Called again day before yesterday and right on their closing time they called and left a voicemail. This time it was down to the factory - they were out of stock of some doors and were holding onto the order until they could ship it completely. Now they are due to start 24th.
I expected them to phone yesterday, but no - yet again I had to make the first move. I made no bones about the fact that if they'd had their finger on the pulse they'd have known this earlier and kept me in the loop without the need for endless phone calls and more than a little apprehension about how the main job will develop.
Only time will tell.