A couple of pins of my Ipod Touch were bent, hence sound only coming out of one speaker.....only had it 6 weeks so took it to Comet, they sent it to their own repairs who after a week sent it back saying it had invalidated the warranty.....a local firm said the same and said I needed to replace it costing £200....so i booked an appt at Apple store reasonably local and they were great...friendly, proffesional and replaced it for free....best customer service ever!!!!