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In a mess with Orange
unklesam
17-08-2011
I was 9 months into a contract and they decided to kill my local transmitter, so they let me out of contract early, I had to send the phone back. So sent it back and ordered another contract phone with vodafone, the Vodafone mobile arrived next day, The Orange was delivered next day Special delivery however it can't be found so contract can't be cancelled until its found which can take up to 10 days, which started of as 5, progressed to 7 and is now at 10 days. It was signed for but was never scanned in apparently, In the mean time peace of mind will be up on the Vodafone contract on Friday, so the entire thing is a mess, and I can't get a PAC until the phones found, contract can't be cancelled until the phones found, all in all a mess.
JordanT91
17-08-2011
You've already made a thread on this. Orange is a horrible company, we know and feel your pain!
unklesam
17-08-2011
Originally Posted by JordanT91:
“You've already made a thread on this. Orange is a horrible company, we know and feel your pain!”

Nope that was the PAC code issue, If they would give me the PAC I can at least go to Vodafone, but they won't
unklesam
17-08-2011
They will give me my PAC but if they do the deal is off, its on there terms apparently.
unklesam
18-08-2011
Still no sign of the phone. I spoke to Vodafone who have gave me to evening of 22nd to make up my mind on this new contract, I explained the situation and they were not impressed by the way Orange is handling this, the fact that the Special Delivery signature doesn't seem to count for anything with Orange. So I am giving Orange to Monday then I have a couple of options I think, I report the phone stolen, or I take it to a consumer program on local radio, they are good at sorting these things out.
notachance
18-08-2011
Get your PAC, go to Vodafone, await threats from Orange, pay their demands noting you're paying under duress, issue claim against Orange in the Small Claims court (after following due process by giving them 14 days to pay what you demand.
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