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Upgrading on Orange?
topdog2006
18-08-2011
Hi everyone,

Just wanted your advice on my situation: I've been on an Orange contract for 13 months now, it's a Sim-Only "Canary 20" contract with the following:

600 minutes
Unlimited Texts

The contract is supposed to be £20 a month, however I have frequently spent more than this (mostly on data charges), my bills are averaging around £25 a month.

I'm really interested in getting a new phone, preferably the HTC Desire S- however I'm not sure what chance I have at getting an upgrade? I've heard many stories of people calling a certain number and negotiating a really good deal, but I've no idea how to go about this.

It's essential that I keep my number and the best case scenario would be to get the following for £20 a month:

HTC Desire S for free
600 minutes
Unlimited Texts
Internet Allowance

The people on this forum are always fantastic at giving advice on what to do- so if anyone could give me advice as to whether this is realistic, and how to go about getting an upgrade then I'd be really grateful, I'm quite new to the whole "changing contracts" business so any tips would be helpful!
Presenter100
19-08-2011
Just call 150 from your orange handset and ask for an upgrade. I'd suggest Dolphin 20. 250 meg of internet along with unlimited texts and 200 mins any network minutes. Plus if you have friends and family on orange, you can have them as magic numbers and you don't use up any free minutes calling them. You should already have a few magic numbers after a 13 month contract.

It all depends how long your original contract was. If its a 24 month contract, you'll have to wait another 5 months to upgrade your phone, but there's not a problem swapping plans now.

I did it after 6 months, as I was using up my free minutes, then I had extra magic numbers and could drop back down.

Call them, you can always say no to what they say, but ask about swapping texts for extra free minutes if you really need 600
Dai13371
19-08-2011
Really can't add anything to add but say you can find a deal somewhere else and they should put you through to a negotiator who will offer you a great deal if you stay.

I attempted to upgrade via the Orange website and my options were severely limited eg my best option given was a San Fransisco. I wasnt happy with this (really wanted the Desire) so phoned them up and told them I was going. Hey presto put me through to someone and received a Desire S the next day. Its well worth it.
topdog2006
19-08-2011
Thanks for your advice- the problem is, my contract is a rolling 30 day one, so I'm not actually sure at what point I'm allowed to upgrade, if at all!
Dai13371
19-08-2011
Oh I get you. If you log into the Orange website with your number and a password you specified (unless you haven't registered on the site yet), it may tell you when you can upgrade.
sahalouise
19-08-2011
I don't think you qualify for an upgrade on a rolling contract. But as others have said, call orange and they'll advise what they can do for you
Dai13371
19-08-2011
Originally Posted by sahalouise:
“I don't think you qualify for an upgrade on a rolling contract. But as others have said, call orange and they'll advise what they can do for you”

You are probably right, perhaps the OP can change the contract to a biannual or an 18 monther.
hardeep
19-08-2011
Originally Posted by topdog2006:
“Thanks for your advice- the problem is, my contract is a rolling 30 day one, so I'm not actually sure at what point I'm allowed to upgrade, if at all!”

If it's a rolling contract there's really no problem. Just find something you like with another provider then ring Orange to give your notice and ask for your PAC number to allow you to transfer your number. They'll put you through to their retentions department and probably make you an offer to keep you with one of their standard deals. You then politely chance your arm at a bit extra, say some internet access. (I got them to add 250 MB to their standard 12 month £10/pm Canary package of 300 min & unlimited texts.)
Dai13371
19-08-2011
That's what I did too Hardeep. I was adamant I was going to leave Orange after what that blasted Orange shop website told me. The inference was that I was such a poor customer that the best they would give me for free is a San Fransisco (which isn't bad actually) when I wanted a Desire without having to fork out 150 quid up front. The guy in retentions told me the orange website is really just for reference only and in most cases should be ignored.
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