help with sony home cinema system please?

siva · 05-09-2004, 03:25

I bought the sony DAVS 550 system just over a year ago and from yesterday it is not playing DVDs at all ( I tried number of different DVDs and it comes with a error message "cant play disc"). I tried an audio CD and it played without any problems. I tried turning the system off for few hours and retrying but it is still the same. Any suggestions? It is just outside the 1year warranty and so I am not sure whether sony would do anything at all.

I tried turning off for a day or so and it still doesnt work. Thanks for the help in advance.

siva

I contacted sony who asked me to take it to a repair shop. The nearest one as per sony website seems to be Visual Fx in Romford but I never heard of them before and also unsure howmuch it would cost.

Chparmar · 05-09-2004, 11:00

Quote:

Originally Posted by siva

I bought the sony DAVS 550 system just over a year ago and from yesterday it is not playing DVDs at all ( I tried number of different DVDs and it comes with a error message "cant play disc")..[/i]

Have you tried using a laser cleaning disc? A dirt lens can cause that particuliar error. (DVD playback is more prone to this problem)

You can also spray a can compressed air into the optical drive to blow any dirt away; if you know what you're dong. (this is more effective)

Always worth a try before take it in for repairs.

bencraddock1 · 05-09-2004, 12:45

Firstly, the 1 year guarantee is nonsense. The place you bought it from is liable for it for up to five years. Check out www.tradingstandards.gov.uk to find out about your rights.

siva · 05-09-2004, 16:37

Quote:

Originally Posted by Chparmar

Have you tried using a laser cleaning disc? A dirt lens can cause that particuliar error. (DVD playback is more prone to this problem)

You can also spray a can compressed air into the optical drive to blow any dirt away; if you know what you're dong. (this is more effective)

Always worth a try before take it in for repairs.

I tried the laser disc cleaner and still it doesnt play DVDs. I have to take it for repair in the next few days. Thanks for the help.

I bought it from digital point and I dont know how good they are for after sales service.

siva

rosco1 · 30-09-2004, 16:02

There is no way you should pay for this as its a common problem, check out the DAVS 880 review o www.10goldstars.com.

It seems to be a problem with the whole series.

05-09-2004, 03:25	#1
siva Forum Member Join Date: Aug 2003 Posts: 8	help with sony home cinema system please? I bought the sony DAVS 550 system just over a year ago and from yesterday it is not playing DVDs at all ( I tried number of different DVDs and it comes with a error message "cant play disc"). I tried an audio CD and it played without any problems. I tried turning the system off for few hours and retrying but it is still the same. Any suggestions? It is just outside the 1year warranty and so I am not sure whether sony would do anything at all. I tried turning off for a day or so and it still doesnt work. Thanks for the help in advance. siva I contacted sony who asked me to take it to a repair shop. The nearest one as per sony website seems to be Visual Fx in Romford but I never heard of them before and also unsure howmuch it would cost.

30-09-2004, 16:02	#5
rosco1 Forum Member Join Date: Aug 2004 Posts: 84	Me too There is no way you should pay for this as its a common problem, check out the DAVS 880 review o www.10goldstars.com. It seems to be a problem with the whole series.

05-09-2004, 11:00	#2
Chparmar Forum Member Join Date: Oct 2001 Posts: 6,307	Quote: Originally Posted by siva I bought the sony DAVS 550 system just over a year ago and from yesterday it is not playing DVDs at all ( I tried number of different DVDs and it comes with a error message "cant play disc")..[/i] Have you tried using a laser cleaning disc? A dirt lens can cause that particuliar error. (DVD playback is more prone to this problem) You can also spray a can compressed air into the optical drive to blow any dirt away; if you know what you're dong. (this is more effective) Always worth a try before take it in for repairs.

05-09-2004, 12:45	#3
bencraddock1 Banned User Join Date: May 2004 Posts: 237	Firstly, the 1 year guarantee is nonsense. The place you bought it from is liable for it for up to five years. Check out www.tradingstandards.gov.uk to find out about your rights.

05-09-2004, 16:37	#4
siva Forum Member Join Date: Aug 2003 Posts: 8	Quote: Originally Posted by Chparmar Have you tried using a laser cleaning disc? A dirt lens can cause that particuliar error. (DVD playback is more prone to this problem) You can also spray a can compressed air into the optical drive to blow any dirt away; if you know what you're dong. (this is more effective) Always worth a try before take it in for repairs. I tried the laser disc cleaner and still it doesnt play DVDs. I have to take it for repair in the next few days. Thanks for the help. I bought it from digital point and I dont know how good they are for after sales service. siva

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help with sony home cinema system please?