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Upto 20MB Through A Phone Line (Rubbish)


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Old 22-09-2011, 21:20
Freeview_Viewer
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After having 10MB Broadband through fibre optic in my old place, we moved into a new build flat where no fibre optic is available.
Anyway we got Virgin Media Broadband through a phone line (upto 20MB) and I am not impressed at all. I know it depends how far you are from a telephone exchange but to only get 1.5MB 7 days after installation is ridiculous.
I just wondered if anyone else can advise me what to do to get improved speed otherwise I will look to cancel as its ridiculously slow.
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Old 22-09-2011, 22:24
*MikeB*
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How's it rubbish and ridiculous? I've had a sync speed of 24.5Mbit from Be. It DOES depend on the distance from the exchange. I'm now getting 40Mbit.
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Old 22-09-2011, 22:31
jjesso123
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It may well be all you can get. Look how far you are from your local exchange.
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Old 23-09-2011, 01:06
Freeview_Viewer
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It may well be all you can get. Look how far you are from your local exchange.
I am 3 miles from my local exchange
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Old 23-09-2011, 06:20
d'@ve
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I am 1KM away from mine, and I get 18 mbps,. You are a LOT further away!
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Old 23-09-2011, 11:25
boysteve
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Post the stats from your router SNR Attn connection
will look to see what speed ought to be possible
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Old 27-09-2011, 17:40
alan.w
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Not far off 20 here.
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,325 / 19,883
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Old 27-09-2011, 18:14
semtex65
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otherwise I will look to cancel as its ridiculously slow.
If you're actually syncing at that speed, then there's little point in cancelling/changing providers - its still the same phone line, same exchange, same distance.

Whilst that doesn't help you, there's no point being under the illusion that changing provider will better the situation. Essentially you're stuck with what you've got. Unless infinity is available in your area?
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Old 27-09-2011, 20:10
dannyboy31
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After having 10MB Broadband through fibre optic in my old place, we moved into a new build flat where no fibre optic is available.
Anyway we got Virgin Media Broadband through a phone line (upto 20MB) and I am not impressed at all. I know it depends how far you are from a telephone exchange but to only get 1.5MB 7 days after installation is ridiculous.
I just wondered if anyone else can advise me what to do to get improved speed otherwise I will look to cancel as its ridiculously slow.
I'm in a similar situation to you, having moved from a cabled area where I got 20mbps to a semi-rural area where I'm lucky to get 3mbps (and that's when it's working - it drops out several times a day).

As others have said, there's no point cancelling the service as your ISP isn't the problem - the BT infrastructure is. Best you can do is try to negotiate a reduction in your monthly fee due to the poor line quality.

There are a couple of other things you can try, none of which are a 'magic wand' but of which can help give tangible improvements.

First, try connecting your router to the master phone socket in the house, as this will always have the least noise on it.

Second, take a look at this page to see whether you have the right kind of master socket to use the BT I-plate. If so, for under a tenner it can help reduce noise by isolating the ring wire (this is a redunant wire from the days of pulse dialling, which generates unnecessary line noise). This can boost speeds by 1mbps or more if you don't have modern phone wiring into your property.

You can also ask your ISP (who will ask BT) to enable interleaving on your phone line, which can help to improve stability if you're getting dropouts.

Lastly, ask your ISP to reset your target SNR (signal-to-noise ratio). Once this is done you'll initially see your router connect at much higher speeds than before, although it will gradually settle back down to a more realistic figure but hopefully a bit better than before (it gained me another 1mbps or so).

Unfortunately none of these are a miracle cure - as the saying goes, you can't polish a turd (the turd in this case being the rubbish, old phone lines we're forced to put up with), but it's worth trying the above.

Ultimately your, and my, best hope is that our local exchanges get upgraded with BT Infinity sometime soon. Here's hoping.....
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Old 27-09-2011, 21:03
jjesso123
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I am 3 miles from my local exchange
Then that is all you can get. Nothing will change that. Your getting good speeds for that distance.
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Old 28-09-2011, 07:33
*MikeB*
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Unfortunately none of these are a miracle cure - as the saying goes, you can't polish a turd (the turd in this case being the rubbish, old phone lines we're forced to put up with), but it's worth trying the above.

Ultimately your, and my, best hope is that our local exchanges get upgraded with BT Infinity sometime soon. Here's hoping.....
It's not really the fact they are old, a lot have been replaced over the years. It is down to the distance, you can replace old copper with new copper and if there was nothing actually wrong with the original copper it's not going to make much of a difference.
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Old 28-09-2011, 11:34
beerhunter2
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Unfortunately none of these are a miracle cure - as the saying goes, you can't polish a turd (the turd in this case being the rubbish, old phone lines we're forced to put up with), but it's worth trying the above.
What would you replace the current lines with?

As has been said you can replace the copper wires all you like but you can't buck the physics. In fact the wires do not deteriorate with age; if anything does, it is the junctions.
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Old 28-09-2011, 16:16
dannyboy31
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What would you replace the current lines with?
Fibre.

(and, yes, I know that would be prohibitively expensive in the real world, just making the point though).
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