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Old 02-10-2011, 11:39
Mikay
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Is anybody else having trouble sending/receiving texts on 3?

It's been a problem now since Wednesday. Texts are taking up to 5 hours to arrive, yet sometimes they come through instantly. It is also taking several attempts sometimes to even send a text out. And my signal keeps dropping unexpectedly.

My friend who is on 3 is also having similar problems....

My flat already suffers from poor signal reception, but it's happening when out and about in Edinburgh during the day too.

It's starting to get on my nerves now as people are sending through texts and I'm not receiving them. :\
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Old 02-10-2011, 12:09
wavejockglw
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I think its fair to say that all of the mobile networks have issues from time to time, perhaps some more than others as research and complaints statistics prove.

I am sure your texts will return to normal soon but if you have a poor signal in your area you should ask neighbours and friends locally what might be a better alternative.
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Old 02-10-2011, 21:58
Martin Phillp
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Mikay, give Three a tweet in the morning at @ThreeUKSupport and I'm sure they can tell you what the problem is, either scheduled maintenance or a problem with your local transmitter.
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Old 03-10-2011, 10:27
Mikay
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Mikay, give Three a tweet in the morning at @ThreeUKSupport and I'm sure they can tell you what the problem is, either scheduled maintenance or a problem with your local transmitter.
Thanks! I tried finding a Twitter account for them the other day to no success. Thanks
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Old 03-10-2011, 11:37
davethorp
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Thanks! I tried finding a Twitter account for them the other day to no success. Thanks
Twitter accounts for most of the networks including three's new customer service account mentioned above are in the handy FAQ thread pinned to the top of this forum
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Old 03-10-2011, 11:55
Lummo
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Twitter accounts for most of the networks including three's new customer service account mentioned above are in the handy FAQ thread pinned to the top of this forum
I just noticed that Orange's twitter support arent in that thread!

They're @OrangeHelpers

Also the customer service T-Mobile accountnt isn't listed, their name is @TmobileUKhelp
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Old 03-10-2011, 12:15
davethorp
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I just noticed that Orange's twitter support arent in that thread!

They're @OrangeHelpers

Also the customer service T-Mobile accountnt isn't listed, their name is @TmobileUKhelp
I'll ask the mods to add them
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Old 03-10-2011, 12:23
Lummo
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I'll ask the mods to add them
Okiedokie, just thought id let ya know cos i wasn't sure if i could post in that pinned thread lol
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Old 03-10-2011, 12:29
davethorp
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Okiedokie, just thought id let ya know cos i wasn't sure if i could post in that pinned thread lol
Anyone can post in it. It was set up earlier in the year when the forum experimented with having dedicated hosts for sections. I was the host for this section but the idea was abandoned after a couple of months.

I hit alert and asked the mods to add the new 3 customer service twitter last week and they did quite promptly so I've just done the same thing with the t-mobile and orange one so hopefully will be sorted. Keeps the post tidier too if the original post is edited rather than having updates throughout the thread as demonstrated by the unlocking and porting threads linked in that thread which used to be stickied too
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