I didn't either until I got a wireless device 2 yrs ago (new laptop)
Phoned AOL up and said 'I have a problem'
'No problem, we will send you a new wireless router, reduce your £17.99 pcm to £9.99 pcm, you will still be Unlimited and 2Mbps will be upto 8Mbps (actually 4Mbps but that's the exchange and copper distance)'
All they wanted was me not to leave for 18 months (which I haven't, now 10 yrs with them)
I didn't even threaten to leave.