Blackberry internet advice- urgent

Stiggles · 12-10-2011, 17:25

Quote:

I'm in North America (Eastern side) and my BBM and internet has gone down. At the moment, I can still text. I am furious about this, because I specifically bought the BB to use BBM which is free for friends and family back home to message me while I'm away (I'm away for about 3 months). It's all very well saying pick up the phone, or get to a computer, but it's very hard to do so whilst on the move. (I'm moving around hostels every few days.) If I was still at home, it wouldn't be a problem, but I'm feeling very cut off right now.

Btw, I also took the option of BBM over however-many-free-landline-minutes, as I could keep in touch with more people that way... So now I'm stuck with it, because the T&Cs state they aren't responsible for outages..

Why not just use Whatsapp? Its free and does the same job if not better.

DaleRDS · 12-10-2011, 17:35

http://www.youtube.com/watch?v=kAG39jKi0lI

chandlersbing · 12-10-2011, 17:35

Quote:

Originally Posted by Stiggles

Why not just use Whatsapp? Its free and does the same job if not better.

Trying to get everyone I want to get in touch with for a few days while this is going on is a nightmare. Some will, but most say they'll just wait for it to be resolved. To be fair, I guess they didn't realise it would go on so long...

freeview_user · 12-10-2011, 17:41

Why do you need RIM's servers to access the internet?

helenj1986 · 12-10-2011, 18:22

I've had batches of 8 or so emails coming through...just realized they are the same ones every time?!

googleking · 12-10-2011, 18:43

Quote:

Originally Posted by freeview_user

Why do you need RIM's servers to access the internet?

Well exactly. That might have been a good way to do it five years ago but shows how inefficient their fundamental strategy is in this day and age.

Colin_London · 12-10-2011, 18:56

It does seem archaic - unless you are a corporate that is buying a service from RIM to manage corporate email then where is the benefit over just using the Mobile operators Internet gateway like any other mobile phone manufacture?

ih8mondays · 12-10-2011, 21:51

Quote:

Originally Posted by freeview_user

Why do you need RIM's servers to access the internet?

You don't have to, install Opera and use that instead!

As for those saying "should have had a BES", well we do have one of those, and we're seeing email failures, delays and problems activating new devices - so it's not just consumers affected.

There are normally benefits in having the traffic routed through blackberry's systems - including compression (so you can do more with your monthly limit) and security - if you're using starbucks type wifi, everything goes back to blackberry encrypted, before being sent on.

eugenespeed · 12-10-2011, 22:22

I've found that by switching "Internet Browser" to "Orange World", I can get back online.

I can live without BBM for now.

†¤AzumiMiyako¤† · 12-10-2011, 22:24

Quote:

Originally Posted by eugenespeed

I've found that by switching "Internet Browser" to "Orange World", I can get back online.

I can live without BBM for now.

Same here! This is what I've been doing! My twitter and facebook work.

tvqueen1905 · 12-10-2011, 22:35

3 times today i have had one sparodic email delivered

all 3 emails have been the same

tvqueen1905 · 12-10-2011, 23:51

http://www.rim.com/newsroom/service-update.shtml

looked down at phone and 49 emails had been delivered

The Icon V2 · 12-10-2011, 23:52

just had Oh, 300 emails, 126 FB notifications and 6 BBMs delivered. lets see how long it lasts.

oh vienna · 13-10-2011, 00:12

Mine is still down! It's been two days now, so even though I'm trying to be patient it's starting to look pretty bad on Blackberry's part.

The Icon V2 · 13-10-2011, 00:12

pull your battery out and let it restart. it might help jump start it, if not it should be back on by morning

†¤AzumiMiyako¤† · 13-10-2011, 00:15

I'm gonna do a battery pull and see what happens.

tvqueen1905 · 13-10-2011, 00:18

no fb or twitter notifications since it came back on though

will try in morning

†¤AzumiMiyako¤† · 13-10-2011, 00:20

Didn't seem to do very much lol.

†¤AzumiMiyako¤† · 13-10-2011, 00:21

OMG yes it did! #rejoice

The Icon V2 · 13-10-2011, 00:31

Quote:

Originally Posted by †¤AzumiMiyako¤†

OMG yes it did! #rejoice

it still may not be fully working until the morning but at least its getting there.

†¤AzumiMiyako¤† · 13-10-2011, 00:40

Quote:

Originally Posted by The Icon V2

it still may not be fully working until the morning but at least its getting there.

I sent a tweet to myself and haven't got it yet but no doubt it'll turn up at 3am

dontpannic · 13-10-2011, 07:45

Quote:

Originally Posted by ih8mondays

As for those saying "should have had a BES", well we do have one of those, and we're seeing email failures, delays and problems activating new devices - so it's not just consumers affected.

In the first outage, the outage which I posted during, only consumers were affected - EMEA only - however, the second outage affected more services as they I guess replaced the core switch (meaning the US was then affected and BES connections back to hub).

So, in the context of the original failure, yes, should have BES is a valid point, in the subsequent failure, then nothing could have prevented it.

europeantour · 13-10-2011, 07:49

You know i find all this a bit odd

I have a BB and have had NO issues at all. Still getting everyting my full service. And my friends that have and its not been that many, are now just getting repeat messages or loads through at a time.

The thing i keep thinking is the timeing of all this and the lack of info from RIM

Industrial sabotage at play here???

They cant be seen to either not know whats been going on, or admit to a security breach as that would seem to be bad.

Are there any major launches of other product being planned for the next few weeks????

A bit of bad press at the right time can do wonders........

mmmm

dontpannic · 13-10-2011, 08:10

Quote:

Originally Posted by europeantour

You know i find all this a bit odd

I have a BB and have had NO issues at all. Still getting everyting my full service. And my friends that have and its not been that many, are now just getting repeat messages or loads through at a time.

The thing i keep thinking is the timeing of all this and the lack of info from RIM

Industrial sabotage at play here???

They cant be seen to either not know whats been going on, or admit to a security breach as that would seem to be bad.

Are there any major launches of other product being planned for the next few weeks????

A bit of bad press at the right time can do wonders........

mmmm

Nobody would even consider doing that and RIM would instantly own up to it being that.

iOS5 was released yesterday, and iPhone 4S is coming tomorrow.

Is your Blackberry a company provided handset? If so, its likely to be running through a BES, or not managed by Slough.

europeantour · 13-10-2011, 08:31

incorrect post

12-10-2011, 17:25	#76
Stiggles Forum Member Join Date: Jan 2011 Location: Dundee, Scotland Posts: 9,293	Quote: Originally Posted by chandlersbing I'm in North America (Eastern side) and my BBM and internet has gone down. At the moment, I can still text. I am furious about this, because I specifically bought the BB to use BBM which is free for friends and family back home to message me while I'm away (I'm away for about 3 months). It's all very well saying pick up the phone, or get to a computer, but it's very hard to do so whilst on the move. (I'm moving around hostels every few days.) If I was still at home, it wouldn't be a problem, but I'm feeling very cut off right now. Btw, I also took the option of BBM over however-many-free-landline-minutes, as I could keep in touch with more people that way... So now I'm stuck with it, because the T&Cs state they aren't responsible for outages.. Why not just use Whatsapp? Its free and does the same job if not better.

12-10-2011, 17:35	#77
DaleRDS Forum Member Join Date: May 2011 Posts: 330	http://www.youtube.com/watch?v=kAG39jKi0lI

12-10-2011, 17:35	#78
chandlersbing Forum Member Join Date: Apr 2006 Posts: 626	Quote: Originally Posted by Stiggles Why not just use Whatsapp? Its free and does the same job if not better. Trying to get everyone I want to get in touch with for a few days while this is going on is a nightmare. Some will, but most say they'll just wait for it to be resolved. To be fair, I guess they didn't realise it would go on so long...

12-10-2011, 17:41	#79
freeview_user Guest Join Date: Apr 2011 Posts: 478	Why do you need RIM's servers to access the internet?

12-10-2011, 18:22	#80
helenj1986 Forum Member Join Date: May 2005 Posts: 2,557	I've had batches of 8 or so emails coming through...just realized they are the same ones every time?!

12-10-2011, 18:43	#81
googleking Forum Member Join Date: Sep 2003 Location: West London Posts: 14,776	Quote: Originally Posted by freeview_user Why do you need RIM's servers to access the internet? Well exactly. That might have been a good way to do it five years ago but shows how inefficient their fundamental strategy is in this day and age.

12-10-2011, 18:56	#82
Colin_London Forum Member Join Date: Jul 2003 Location: Essex Posts: 3,866	It does seem archaic - unless you are a corporate that is buying a service from RIM to manage corporate email then where is the benefit over just using the Mobile operators Internet gateway like any other mobile phone manufacture?

12-10-2011, 21:51	#83
ih8mondays Forum Member Join Date: Sep 2006 Posts: 1,114	Quote: Originally Posted by freeview_user Why do you need RIM's servers to access the internet? You don't have to, install Opera and use that instead! As for those saying "should have had a BES", well we do have one of those, and we're seeing email failures, delays and problems activating new devices - so it's not just consumers affected. There are normally benefits in having the traffic routed through blackberry's systems - including compression (so you can do more with your monthly limit) and security - if you're using starbucks type wifi, everything goes back to blackberry encrypted, before being sent on.

12-10-2011, 22:22	#84
eugenespeed Forum Member Join Date: May 2004 Location: HEED ARMY!!!!! Posts: 32,084	I've found that by switching "Internet Browser" to "Orange World", I can get back online. I can live without BBM for now.

12-10-2011, 22:24	#85
†¤AzumiMiyako¤† Forum Member Join Date: Sep 2007 Location: Surrey Borders Posts: 2,950	Quote: Originally Posted by eugenespeed I've found that by switching "Internet Browser" to "Orange World", I can get back online. I can live without BBM for now. Same here! This is what I've been doing! My twitter and facebook work.

12-10-2011, 22:35	#86
tvqueen1905 Forum Member Join Date: Mar 2007 Location: Newcastle Upon Tyne Posts: 53,213	3 times today i have had one sparodic email delivered all 3 emails have been the same

12-10-2011, 23:51	#87
tvqueen1905 Forum Member Join Date: Mar 2007 Location: Newcastle Upon Tyne Posts: 53,213	http://www.rim.com/newsroom/service-update.shtml looked down at phone and 49 emails had been delivered

12-10-2011, 23:52	#88
The Icon V2 Forum Member Join Date: Jul 2006 Posts: 549	just had Oh, 300 emails, 126 FB notifications and 6 BBMs delivered. lets see how long it lasts.

13-10-2011, 00:12	#89
oh vienna Forum Member Join Date: Aug 2011 Location: Kent Posts: 1,171	Mine is still down! It's been two days now, so even though I'm trying to be patient it's starting to look pretty bad on Blackberry's part.

13-10-2011, 00:15	#91
†¤AzumiMiyako¤† Forum Member Join Date: Sep 2007 Location: Surrey Borders Posts: 2,950	I'm gonna do a battery pull and see what happens.

13-10-2011, 00:18	#92
tvqueen1905 Forum Member Join Date: Mar 2007 Location: Newcastle Upon Tyne Posts: 53,213	no fb or twitter notifications since it came back on though will try in morning

13-10-2011, 00:20	#93
†¤AzumiMiyako¤† Forum Member Join Date: Sep 2007 Location: Surrey Borders Posts: 2,950	Didn't seem to do very much lol.

13-10-2011, 00:21	#94
†¤AzumiMiyako¤† Forum Member Join Date: Sep 2007 Location: Surrey Borders Posts: 2,950	OMG yes it did! #rejoice

13-10-2011, 00:31	#95
The Icon V2 Forum Member Join Date: Jul 2006 Posts: 549	Quote: Originally Posted by †¤AzumiMiyako¤† OMG yes it did! #rejoice it still may not be fully working until the morning but at least its getting there.

13-10-2011, 00:40	#96
†¤AzumiMiyako¤† Forum Member Join Date: Sep 2007 Location: Surrey Borders Posts: 2,950	Quote: Originally Posted by The Icon V2 it still may not be fully working until the morning but at least its getting there. I sent a tweet to myself and haven't got it yet but no doubt it'll turn up at 3am

13-10-2011, 07:45	#97
dontpannic Forum Member Join Date: Jun 2003 Location: Orpington, Kent Posts: 2,344	Quote: Originally Posted by ih8mondays As for those saying "should have had a BES", well we do have one of those, and we're seeing email failures, delays and problems activating new devices - so it's not just consumers affected. In the first outage, the outage which I posted during, only consumers were affected - EMEA only - however, the second outage affected more services as they I guess replaced the core switch (meaning the US was then affected and BES connections back to hub). So, in the context of the original failure, yes, should have BES is a valid point, in the subsequent failure, then nothing could have prevented it.

DS Forums

Blackberry internet advice- urgent

13-10-2011, 07:49	#98
europeantour Forum Member Join Date: Nov 2008 Posts: 480	You know i find all this a bit odd I have a BB and have had NO issues at all. Still getting everyting my full service. And my friends that have and its not been that many, are now just getting repeat messages or loads through at a time. The thing i keep thinking is the timeing of all this and the lack of info from RIM Industrial sabotage at play here??? They cant be seen to either not know whats been going on, or admit to a security breach as that would seem to be bad. Are there any major launches of other product being planned for the next few weeks???? A bit of bad press at the right time can do wonders........ mmmm

13-10-2011, 08:10	#99
dontpannic Forum Member Join Date: Jun 2003 Location: Orpington, Kent Posts: 2,344	Quote: Originally Posted by europeantour You know i find all this a bit odd I have a BB and have had NO issues at all. Still getting everyting my full service. And my friends that have and its not been that many, are now just getting repeat messages or loads through at a time. The thing i keep thinking is the timeing of all this and the lack of info from RIM Industrial sabotage at play here??? They cant be seen to either not know whats been going on, or admit to a security breach as that would seem to be bad. Are there any major launches of other product being planned for the next few weeks???? A bit of bad press at the right time can do wonders........ mmmm Nobody would even consider doing that and RIM would instantly own up to it being that. iOS5 was released yesterday, and iPhone 4S is coming tomorrow. Is your Blackberry a company provided handset? If so, its likely to be running through a BES, or not managed by Slough.

13-10-2011, 08:31	#100
europeantour Forum Member Join Date: Nov 2008 Posts: 480	incorrect post