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New House - No Master Socket |
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#1 |
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Forum Member
Join Date: Jul 2007
Location: Nottinghamshire
Posts: 1,098
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New House - No Master Socket
Hello all,
My Daughter has just moved into a recently built rented property & moved her Sky bundle from her previous home (Sky line rental & Broadband), after waiting a couple of weeks the line was supposed to be active but nothing worked despite a call on her mobile from Openreach to say it was on. She contacted sky who of course insisted she tried the master socket with the Openreach logo on it & not the one in the lounge. After trying to convince them there was no such socket she gave up. I went round last night & found a "blank plate" in the hall & low & behold the BT line inside it & the extension wiring none of which had been connected. Whilst it would be no problem for me to install a master socket for her obviously if a fault occurred in the future it would end up costing her. Am I correct in thinking that Open reach should have fitted a master socket for her since Sky must have paid for the install? TIA |
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#2 |
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Forum Member
Join Date: Oct 2001
Posts: 26,381
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Quote:
Am I correct in thinking that Open reach should have fitted a master socket for her since Sky must have paid for the install?
TIA Openreach normally do the external work and the builder the internal work when it comes to the phone line so I'd be telling her to get in contact with the builder. |
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#3 |
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Forum Member
Join Date: Jul 2007
Location: Nottinghamshire
Posts: 1,098
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Thanks timboy but as I understand it Openreach own the master socket & are responsible for the line up to that point? Apparently if I fit a NTE5 which is easy enough then as it does not have either the BT or Openreach logo on it my Daughter would be responsible for any future faults.
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#4 |
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Forum Member
Join Date: Oct 2000
Location: Sussex
Posts: 12,173
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Yes I thought BT were only allowed to connect their line to their NTE5 master socket and from that point on anyone can add internal extensions.
BT openreach/wholesale should fit the master socket, presumably at the request of Sky who is the customer's provider? Having said that, I fitted my own replacement NTE5 master socket that's the identical spec as BT but without their logo on it and will deny all knowledge in the event an engineer ever had to repair my line "it was like that when I moved in mate"
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#5 |
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Join Date: Mar 2006
Location: Hampshire, England
Posts: 7,172
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It sounds like the NTE is external. On an outside wall, look for the drop wire entering a grey box. Downstream from that point is the Internal wiring.
Needless to say the Sky Agent(s) need additional training to bring them up to date with current wiring regimes. |
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#6 |
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Join Date: Jul 2007
Location: Nottinghamshire
Posts: 1,098
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The cable enters the house from some kind of Joint box (NTE?) which is fed from an underground cable. Inside the house is a blank plate with both the incoming line & extension wiring.
If the junction box outside is classed as the NTE then I presume it would be ok for me to add an internal master socket without upsetting BT/Openreach? |
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#7 |
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Forum Member
Join Date: Jul 2007
Location: Nottinghamshire
Posts: 1,098
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Quote:
Yes I thought BT were only allowed to connect their line to their NTE5 master socket and from that point on anyone can add internal extensions.
BT openreach/wholesale should fit the master socket, presumably at the request of Sky who is the customer's provider? Having said that, I fitted my own replacement NTE5 master socket that's the identical spec as BT but without their logo on it and will deny all knowledge in the event an engineer ever had to repair my line "it was like that when I moved in mate" ![]()
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#8 |
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Forum Member
Join Date: Nov 2004
Posts: 76
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Quote:
The cable enters the house from some kind of Joint box (NTE?) which is fed from an underground cable. Inside the house is a blank plate with both the incoming line & extension wiring.
If the junction box outside is classed as the NTE then I presume it would be ok for me to add an internal master socket without upsetting BT/Openreach? |
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#9 |
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Forum Member
Join Date: Sep 2008
Posts: 534
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Quote:
I do believe that B.T do not pre-fit NTE5A`s to new propertys ( well it used to be so when I was employed by them as a repair tech ) they the builders left a blanking plate and the subscriber asks for a telephone line to be connected and thats when the NTE was installed, and the NTE is the property of B.T the UG cable will terminate in a Junction box outside and a cable is run from there into the NTE, NTE`s are not external,
http://bt.custhelp.com/app/answers/d...connection-box |
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#10 |
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Forum Member
Join Date: Jul 2007
Location: Nottinghamshire
Posts: 1,098
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Quote:
I do believe that B.T do not pre-fit NTE5A`s to new propertys ( well it used to be so when I was employed by them as a repair tech ) they the builders left a blanking plate and the subscriber asks for a telephone line to be connected and thats when the NTE was installed, and the NTE is the property of B.T the UG cable will terminate in a Junction box outside and a cable is run from there into the NTE, NTE`s are not external,
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#11 |
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Forum Member
Join Date: Jul 2007
Location: Nottinghamshire
Posts: 1,098
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Quote:
things have changed since you were a BT employee, new builds are supposed to be fitted with x-nte, external network terminating equipment...the idea being that the demarcation point is outside the property, so access isnt required inside the property to test/confirm service
http://bt.custhelp.com/app/answers/d...connection-box TIA |
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#12 |
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Join Date: May 2004
Location: Reading
Posts: 27,903
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If the BT cable terminates elsewhere then I rather suspect that the cable into the blank plate is classed as the subscriber's responsibility.
If so then you could fit your own socket. I would be tempted to go with a NTE5 type anyway as it does let you separate the incoming line from the extensions easily in case of a fault. Just be careful wiring up the incoming line though. The 50V DC on the line might give you a very mild tingle but I can confirm from personal experience that if someone rings the line the 75V ring signal will hurt! Mind you the 50V does at least make it easy to identify which pair is which and confirm the wires are actually connected to something. |
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#13 |
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Forum Member
Join Date: Jul 2007
Location: Nottinghamshire
Posts: 1,098
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Quote:
If the BT cable terminates elsewhere then I rather suspect that the cable into the blank plate is classed as the subscriber's responsibility.
If so then you could fit your own socket. I would be tempted to go with a NTE5 type anyway as it does let you separate the incoming line from the extensions easily in case of a fault. Just be careful wiring up the incoming line though. The 50V DC on the line might give you a very mild tingle but I can confirm from personal experience that if someone rings the line the 75V ring signal will hurt! Mind you the 50V does at least make it easy to identify which pair is which and confirm the wires are actually connected to something. I have been searching the net & it would appear that these new (to me) external NTE's already have the surge Capacitor installed & therefore it's not good practice to fit an additional NTE inside? I take your point though about making it easier to fault find
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#14 |
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Forum Member
Join Date: Jul 2007
Location: Nottinghamshire
Posts: 1,098
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Quote:
If the BT cable terminates elsewhere then I rather suspect that the cable into the blank plate is classed as the subscriber's responsibility.
If so then you could fit your own socket. I would be tempted to go with a NTE5 type anyway as it does let you separate the incoming line from the extensions easily in case of a fault. makes it easier to isolate faults & with the additional components removed no danger of causing issues with Broadband
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#15 |
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Forum Member
Join Date: May 2004
Location: Reading
Posts: 27,903
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It's not a surge capacitor. The capacitor is for the ring wire on terminal 3 of the extension wiring. I would be surprised if the ring wire was connected at the BT interface, more likely just the line pair is brought into the room. The surge suppressor is a different type of component altogether.
![]() In any case I doubt it will do anything serious if you do fit a fully wired master socket. I have wired two master sockets across the same line pair with no adverse effects. |
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#16 |
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Forum Member
Join Date: Jul 2007
Location: Nottinghamshire
Posts: 1,098
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Quote:
It's not a surge capacitor. The capacitor is for the ring wire on terminal 3 of the extension wiring. I would be surprised if the ring wire was connected at the BT interface, more likely just the line pair is brought into the room. The surge suppressor is a different type of component altogether.
![]() In any case I doubt it will do anything serious if you do fit a fully wired master socket. I have wired two master sockets across the same line pair with no adverse effects.
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