fault with iphone 4s, o2 say im not the only one :(

JOHN_K · 17-10-2011, 14:44

i have the iphone 4s 32 gb in white and when i got it home and set it all up which went fine, i made my first call, i couldnt hear a thing looked down and i was connected but coudnt hear the person on the other end
this has now happened a few times, so i rang o2 who said im not the 1st to call about this

so they said once they get the stock they will swap it over

so i rang apple who have told me to restore factory settings and if it still happens bring it in and we will swap it over, they wouldnt tell me if this is a common fault !!!!

anyone else had this problem, if so what have you done with it so far

Lummo · 17-10-2011, 18:26

I haven't heard of any issues like this... Sure it isn't an O2 network problem it others have reported it?

psionic · 17-10-2011, 18:30

Not experienced any call problems (so far) and I'm on O2.

Staunchy · 17-10-2011, 18:38

I'm on O2 too, I haven't had any problems with the phone, well only when I was "holding it wrong", held in right hand, little finger on bottom (covering the microphone hole).

CaptnSpaulding · 17-10-2011, 20:23

Daft question but I know 2 people who did this - have you still got the screen protector film on the phone, the one that was on the phone out of the box!?
I know someone who took their phone back because they couldn't hear anyone talk because they left the protector on - which covers the speaker! He says he felt so embarrassed. The other person I managed to tell in time before they too were left red faced lol

I have a white 32gb 4S from launch day on o2 and not had any problems either, so cannot help further I'm afraid.

legends wear 7 · 17-10-2011, 22:25

I know someone that tests phones on a network, this is one of the faults they've found..are many more, some big issues with certain message types, something to do with voicemail notifications

JOHN_K · 18-10-2011, 15:54

apple ahve asked me to return the handset to be swapped, tried everything they said and its still doing the same thing
oh well hopefully next one will be ok

davethorp · 18-10-2011, 16:12

Mines on 3. Had it a day but hadn't actually tested the calling function on it

It's working fine though

Creamtea · 19-10-2011, 12:27

Quote:

Originally Posted by JOHN_K

i have the iphone 4s 32 gb in white and when i got it home and set it all up which went fine, i made my first call, i couldnt hear a thing looked down and i was connected but coudnt hear the person on the other end
this has now happened a few times, so i rang o2 who said im not the 1st to call about this

so they said once they get the stock they will swap it over

so i rang apple who have told me to restore factory settings and if it still happens bring it in and we will swap it over, they wouldnt tell me if this is a common fault !!!!

anyone else had this problem, if so what have you done with it so far

Did you take the protective film off the front of the phone...?

17-10-2011, 14:44	#1
JOHN_K Forum Member Join Date: Sep 2008 Location: kent Posts: 506	fault with iphone 4s, o2 say im not the only one :( i have the iphone 4s 32 gb in white and when i got it home and set it all up which went fine, i made my first call, i couldnt hear a thing looked down and i was connected but coudnt hear the person on the other end this has now happened a few times, so i rang o2 who said im not the 1st to call about this so they said once they get the stock they will swap it over so i rang apple who have told me to restore factory settings and if it still happens bring it in and we will swap it over, they wouldnt tell me if this is a common fault !!!! anyone else had this problem, if so what have you done with it so far

17-10-2011, 18:26	#2
Lummo Forum Member Join Date: Mar 2007 Posts: 6,737	I haven't heard of any issues like this... Sure it isn't an O2 network problem it others have reported it?

17-10-2011, 18:30	#3
psionic Forum Member Join Date: May 2002 Location: Crystal Palace TX Posts: 19,702	Not experienced any call problems (so far) and I'm on O2.

17-10-2011, 18:38	#4
Staunchy Forum Member Join Date: Apr 2007 Posts: 9,780	I'm on O2 too, I haven't had any problems with the phone, well only when I was "holding it wrong", held in right hand, little finger on bottom (covering the microphone hole).

17-10-2011, 20:23	#5
CaptnSpaulding Forum Member Join Date: Mar 2008 Location: North Wales Posts: 5,260	Daft question but I know 2 people who did this - have you still got the screen protector film on the phone, the one that was on the phone out of the box!? I know someone who took their phone back because they couldn't hear anyone talk because they left the protector on - which covers the speaker! He says he felt so embarrassed. The other person I managed to tell in time before they too were left red faced lol I have a white 32gb 4S from launch day on o2 and not had any problems either, so cannot help further I'm afraid.

17-10-2011, 22:25	#6
legends wear 7 Guest Join Date: Dec 2007 Posts: 2,070	I know someone that tests phones on a network, this is one of the faults they've found..are many more, some big issues with certain message types, something to do with voicemail notifications

18-10-2011, 15:54	#7
JOHN_K Forum Member Join Date: Sep 2008 Location: kent Posts: 506	apple ahve asked me to return the handset to be swapped, tried everything they said and its still doing the same thing oh well hopefully next one will be ok

18-10-2011, 16:12	#8
davethorp Forum Member Join Date: Mar 2007 Location: Preston, Lancashire Posts: 7,255	Mines on 3. Had it a day but hadn't actually tested the calling function on it It's working fine though

19-10-2011, 12:27	#9
Creamtea Forum Member Join Date: May 2011 Posts: 8,646	Quote: Originally Posted by JOHN_K i have the iphone 4s 32 gb in white and when i got it home and set it all up which went fine, i made my first call, i couldnt hear a thing looked down and i was connected but coudnt hear the person on the other end this has now happened a few times, so i rang o2 who said im not the 1st to call about this so they said once they get the stock they will swap it over so i rang apple who have told me to restore factory settings and if it still happens bring it in and we will swap it over, they wouldnt tell me if this is a common fault !!!! anyone else had this problem, if so what have you done with it so far Did you take the protective film off the front of the phone...?

DS Forums

fault with iphone 4s, o2 say im not the only one :(