Iphone 4 broken glass

linkinpark875 · 17-10-2011, 22:51

I need some advice my back panel of my iphone has smashed. Is it best to get a proper repair, or buy a new panel on ebay? (How do you know if it's a genuine part?) Or should I sell it as faulty as I would be selling it anyway to upgrade to the 4S.

12december1984 · 17-10-2011, 23:17

Is it still under warranty?

I did a similar thing back in January 2011.... and I went to the Apple Store at Meadowhall.

The lovely girl there (under her discretion) replaced the phone for me free of charge... as a one off.

Might be worth a try? Failing that, I think it was £160 odd pound to get it replaced... so maybe if you're going for the iPhone 4S sell it as faulty (as you've mentioned?)

linkinpark875 · 18-10-2011, 00:08

Quote:

Originally Posted by 12december1984

Is it still under warranty?

I did a similar thing back in January 2011.... and I went to the Apple Store at Meadowhall.

The lovely girl there (under her discretion) replaced the phone for me free of charge... as a one off.

Might be worth a try? Failing that, I think it was £160 odd pound to get it replaced... so maybe if you're going for the iPhone 4S sell it as faulty (as you've mentioned?)

No it's from July last year's past warranty.

I seen some back panels on ebay for £20 but don't fancy doing it myself. Some repair services for about £50 not sure if there any good though. £160 would be no use as I'm selling it anyway.

psionic · 18-10-2011, 00:20

Quote:

Originally Posted by linkinpark875

No it's from July last year's past warranty.

I seen some back panels on ebay for £20 but don't fancy doing it myself. Some repair services for about £50 not sure if there any good though. £160 would be no use as I'm selling it anyway.

It's easy to do - just 2 screws. http://www.youtube.com/watch?v=qVeYHKtV5Ac

linkinpark875 · 18-10-2011, 01:18

Quote:

Originally Posted by psionic

It's easy to do - just 2 screws. http://www.youtube.com/watch?v=qVeYHKtV5Ac

Thanks looks easy then.

How can I be sure of a genuine part from eBay though?

psionic · 18-10-2011, 09:50

Quote:

Originally Posted by linkinpark875

Thanks looks easy then.

How can I be sure of a genuine part from eBay though?

They are unlikely to be genuine Apple approved parts. But it's not a critical component and just the back panel of the phone, as long as it looks the part you should be OK. Read the feedback from other buyers.

linkinpark875 · 20-10-2011, 21:43

Quote:

Originally Posted by psionic

They are unlikely to be genuine Apple approved parts. But it's not a critical component and just the back panel of the phone, as long as it looks the part you should be OK. Read the feedback from other buyers.

I bought the very thin back glass panel but discovered a problem. It also needs the housing fittings that plastic bit the glass is inserted too. Noticed that seller is selling the lot for £20 I paid £10 for the glass only. So do I need the housing fitting or can I use the old one? Any videos on how to join the glass together? I'm guessing nobody sells it joined together like the video shown?

davethorp · 20-10-2011, 22:05

Pretty sure apple will swap the back glass for £25

psionic · 20-10-2011, 22:26

Quote:

Originally Posted by linkinpark875

I bought the very thin back glass panel but discovered a problem. It also needs the housing fittings that plastic bit the glass is inserted too. Noticed that seller is selling the lot for £20 I paid £10 for the glass only. So do I need the housing fitting or can I use the old one? Any videos on how to join the glass together? I'm guessing nobody sells it joined together like the video shown?

A quick Google shows that it seems to be readily available already mounted in the frame. It's useless without the frame, no idea why they would even sell that

linkinpark875 · 20-10-2011, 22:27

Quote:

Originally Posted by davethorp

Pretty sure apple will swap the back glass for £25

So I can just take it to the Apple store?

davethorp · 20-10-2011, 23:27

Quote:

Originally Posted by linkinpark875

So I can just take it to the Apple store?

That's what I've read. I can't find anything official but a google brings up things like THIS. May be worth calling you local apple store to check though.

alanwarwic · 21-10-2011, 08:06

Quote:

Originally Posted by davethorp

Pretty sure apple will swap the back glass for £25

Don't they have a standard tariff?
Anecdotal evidence suggests they sometimes lower the charge.

Worth a try though it sounds fairly easy DIY.

Psion123 · 21-10-2011, 17:00

Regardless of warranty, Apple usually make a discretionary replacement at no charge providing,
a) the phone is not under contract to a mobile operator
b) you have proof of purchase
c) they don't have another record of similar or repeated damage.

Try Apple store first.

Gormond · 21-10-2011, 20:26

When I went to the apple store to get the back of my iPhone replaced (wasn't cracked just minor blemishes), the charge was £25 but they didn't charge me anything

17-10-2011, 22:51	#1
linkinpark875 Forum Member Join Date: Aug 2004 Posts: 24,424	Iphone 4 broken glass I need some advice my back panel of my iphone has smashed. Is it best to get a proper repair, or buy a new panel on ebay? (How do you know if it's a genuine part?) Or should I sell it as faulty as I would be selling it anyway to upgrade to the 4S.

17-10-2011, 23:17	#2
12december1984 Guest Join Date: Apr 2010 Posts: 1,026	Is it still under warranty? I did a similar thing back in January 2011.... and I went to the Apple Store at Meadowhall. The lovely girl there (under her discretion) replaced the phone for me free of charge... as a one off. Might be worth a try? Failing that, I think it was £160 odd pound to get it replaced... so maybe if you're going for the iPhone 4S sell it as faulty (as you've mentioned?)

18-10-2011, 00:08	#3
linkinpark875 Forum Member Join Date: Aug 2004 Posts: 24,424	Quote: Originally Posted by 12december1984 Is it still under warranty? I did a similar thing back in January 2011.... and I went to the Apple Store at Meadowhall. The lovely girl there (under her discretion) replaced the phone for me free of charge... as a one off. Might be worth a try? Failing that, I think it was £160 odd pound to get it replaced... so maybe if you're going for the iPhone 4S sell it as faulty (as you've mentioned?) No it's from July last year's past warranty. I seen some back panels on ebay for £20 but don't fancy doing it myself. Some repair services for about £50 not sure if there any good though. £160 would be no use as I'm selling it anyway.

18-10-2011, 00:20	#4
psionic Forum Member Join Date: May 2002 Location: Crystal Palace TX Posts: 19,702	Quote: Originally Posted by linkinpark875 No it's from July last year's past warranty. I seen some back panels on ebay for £20 but don't fancy doing it myself. Some repair services for about £50 not sure if there any good though. £160 would be no use as I'm selling it anyway. It's easy to do - just 2 screws. http://www.youtube.com/watch?v=qVeYHKtV5Ac

18-10-2011, 01:18	#5
linkinpark875 Forum Member Join Date: Aug 2004 Posts: 24,424	Quote: Originally Posted by psionic It's easy to do - just 2 screws. http://www.youtube.com/watch?v=qVeYHKtV5Ac Thanks looks easy then. How can I be sure of a genuine part from eBay though?

18-10-2011, 09:50	#6
psionic Forum Member Join Date: May 2002 Location: Crystal Palace TX Posts: 19,702	Quote: Originally Posted by linkinpark875 Thanks looks easy then. How can I be sure of a genuine part from eBay though? They are unlikely to be genuine Apple approved parts. But it's not a critical component and just the back panel of the phone, as long as it looks the part you should be OK. Read the feedback from other buyers.

20-10-2011, 21:43	#7
linkinpark875 Forum Member Join Date: Aug 2004 Posts: 24,424	Quote: Originally Posted by psionic They are unlikely to be genuine Apple approved parts. But it's not a critical component and just the back panel of the phone, as long as it looks the part you should be OK. Read the feedback from other buyers. I bought the very thin back glass panel but discovered a problem. It also needs the housing fittings that plastic bit the glass is inserted too. Noticed that seller is selling the lot for £20 I paid £10 for the glass only. So do I need the housing fitting or can I use the old one? Any videos on how to join the glass together? I'm guessing nobody sells it joined together like the video shown?

20-10-2011, 22:05	#8
davethorp Forum Member Join Date: Mar 2007 Location: Preston, Lancashire Posts: 7,255	Pretty sure apple will swap the back glass for £25

20-10-2011, 22:26	#9
psionic Forum Member Join Date: May 2002 Location: Crystal Palace TX Posts: 19,702	Quote: Originally Posted by linkinpark875 I bought the very thin back glass panel but discovered a problem. It also needs the housing fittings that plastic bit the glass is inserted too. Noticed that seller is selling the lot for £20 I paid £10 for the glass only. So do I need the housing fitting or can I use the old one? Any videos on how to join the glass together? I'm guessing nobody sells it joined together like the video shown? A quick Google shows that it seems to be readily available already mounted in the frame. It's useless without the frame, no idea why they would even sell that

20-10-2011, 22:27	#10
linkinpark875 Forum Member Join Date: Aug 2004 Posts: 24,424	Quote: Originally Posted by davethorp Pretty sure apple will swap the back glass for £25 So I can just take it to the Apple store?

20-10-2011, 23:27	#11
davethorp Forum Member Join Date: Mar 2007 Location: Preston, Lancashire Posts: 7,255	Quote: Originally Posted by linkinpark875 So I can just take it to the Apple store? That's what I've read. I can't find anything official but a google brings up things like THIS. May be worth calling you local apple store to check though.

21-10-2011, 08:06	#12
alanwarwic Forum Member Join Date: Oct 2003 Location: the wild world web Posts: 28,132	Quote: Originally Posted by davethorp Pretty sure apple will swap the back glass for £25 Don't they have a standard tariff? Anecdotal evidence suggests they sometimes lower the charge. Worth a try though it sounds fairly easy DIY.

21-10-2011, 17:00	#13
Psion123 Forum Member Join Date: Mar 2005 Location: Northants Posts: 230	Regardless of warranty, Apple usually make a discretionary replacement at no charge providing, a) the phone is not under contract to a mobile operator b) you have proof of purchase c) they don't have another record of similar or repeated damage. Try Apple store first.

21-10-2011, 20:26	#14
Gormond Forum Member Join Date: Jul 2006 Location: Scotland Posts: 15,714	When I went to the apple store to get the back of my iPhone replaced (wasn't cracked just minor blemishes), the charge was £25 but they didn't charge me anything

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Iphone 4 broken glass