O2 text messages

mitchelldeane · 24-10-2011, 21:11

Hi all
Since I upgraded my software to IOS5 on my iphone 4 I cannot recieve text messages fron any O2 phones.
I can still receive from all other networks but not O2
I've been on the phone for hours to O2 trying to solve this problem but no luck yet, I've put my sim card into another phone but still can't receive text's, I put my wifes sim card into my phone and can recieve text's, I've been into the O2 shop and received two replacement sim cards but still no joy, O2 transfered my number to another sim card at the call centre and tell me they can recieve text's on thier card, I've tried rebooting my phone by holding the power and home buttons until the phone restarts, I've done a restore with itunes and reloaded all of my settings from an earlier backup.
I'm hoping somebody can help.
Thanks
Mitchell

grumpyoldbat · 24-10-2011, 22:01

Quote:

Originally Posted by mitchelldeane

Hi all
Since I upgraded my software to IOS5 on my iphone 4 I cannot recieve text messages fron any O2 phones.
I can still receive from all other networks but not O2
I've been on the phone for hours to O2 trying to solve this problem but no luck yet, I've put my sim card into another phone but still can't receive text's, I put my wifes sim card into my phone and can recieve text's, I've been into the O2 shop and received two replacement sim cards but still no joy, O2 transfered my number to another sim card at the call centre and tell me they can recieve text's on thier card, I've tried rebooting my phone by holding the power and home buttons until the phone restarts, I've done a restore with itunes and reloaded all of my settings from an earlier backup.
I'm hoping somebody can help.
Thanks
Mitchell

It's possible that the update is coincidental, or has triggered something O2-side, but as your SIM doesn't work in your phone, or others, and your wife's SIM does work in your phone, that's not the phone causing the problem, it's something on the SIM. Go to an O2 store, explain the problem, and get them to transfer your number to a new SIM card.

prking · 24-10-2011, 22:32

Quote:

Originally Posted by grumpyoldbat

It's possible that the update is coincidental, or has triggered something O2-side, but as your SIM doesn't work in your phone, or others, and your wife's SIM does work in your phone, that's not the phone causing the problem, it's something on the SIM. Go to an O2 store, explain the problem, and get them to transfer your number to a new SIM card.

The OP says they have done that already.

24-10-2011, 21:11	#1
mitchelldeane Forum Member Join Date: Aug 2004 Posts: 27	O2 text messages Hi all Since I upgraded my software to IOS5 on my iphone 4 I cannot recieve text messages fron any O2 phones. I can still receive from all other networks but not O2 I've been on the phone for hours to O2 trying to solve this problem but no luck yet, I've put my sim card into another phone but still can't receive text's, I put my wifes sim card into my phone and can recieve text's, I've been into the O2 shop and received two replacement sim cards but still no joy, O2 transfered my number to another sim card at the call centre and tell me they can recieve text's on thier card, I've tried rebooting my phone by holding the power and home buttons until the phone restarts, I've done a restore with itunes and reloaded all of my settings from an earlier backup. I'm hoping somebody can help. Thanks Mitchell

24-10-2011, 22:01	#2
grumpyoldbat Forum Member Join Date: Apr 2008 Posts: 3,636	Quote: Originally Posted by mitchelldeane Hi all Since I upgraded my software to IOS5 on my iphone 4 I cannot recieve text messages fron any O2 phones. I can still receive from all other networks but not O2 I've been on the phone for hours to O2 trying to solve this problem but no luck yet, I've put my sim card into another phone but still can't receive text's, I put my wifes sim card into my phone and can recieve text's, I've been into the O2 shop and received two replacement sim cards but still no joy, O2 transfered my number to another sim card at the call centre and tell me they can recieve text's on thier card, I've tried rebooting my phone by holding the power and home buttons until the phone restarts, I've done a restore with itunes and reloaded all of my settings from an earlier backup. I'm hoping somebody can help. Thanks Mitchell It's possible that the update is coincidental, or has triggered something O2-side, but as your SIM doesn't work in your phone, or others, and your wife's SIM does work in your phone, that's not the phone causing the problem, it's something on the SIM. Go to an O2 store, explain the problem, and get them to transfer your number to a new SIM card.

24-10-2011, 22:32	#3
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	Quote: Originally Posted by grumpyoldbat It's possible that the update is coincidental, or has triggered something O2-side, but as your SIM doesn't work in your phone, or others, and your wife's SIM does work in your phone, that's not the phone causing the problem, it's something on the SIM. Go to an O2 store, explain the problem, and get them to transfer your number to a new SIM card. The OP says they have done that already.

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