|
||||||||
Help me escape Orange!!!! |
![]() |
|
|
Thread Tools | Search this Thread |
|
|
#1 |
|
Forum Member
Join Date: Jul 2009
Posts: 49
|
Help me escape Orange!!!!
Since taking up a broadband & home phone service from Orange in May this year it has been problems galore.
The hands free phone with ansaphone previously used with no problem couldn't be used with Orange as there was a constant buzzing noise. Switched to using an old plug in phone with no ansaphone. Initially I could connect to the internet although Orange didn't inform me of the switch and only found out when I rang to ask why it was taking so long. Have never been able to use the Orange email so just used the laptop to browse the internet till that also failed. First noticed it wasn't working on the 6th October, since then numerous phone calls in the day and evenings wasted talking to 'customer care' (what a joke!!!). The latest time wasting exercise has been Orange sending out 3 BT engineers to check the line and expecting me to sit at home from 8 - 1 or 1 - 6 when I work full time. The last engineer to visit said the same as the previous engineers that the line was working fine. It is a broadband fault and that Orange do not have to pay BT if it's a line fault but they do if it's a broadband fault so they keep reporting it as a line fault. When I tried to cancel the contract which should run till November 2012 Orange said they would charge me £109 !!! Never mind that they have not provided the service I've been paying for every month but not getting, when this was pointed out to them they said if they haven't sorted it out by the 6th November they will cancel the contract without charge. How big of them. I'm sick to death of Orange and don't want to deal with them at all now. Can anyone recommend a good service? I'm with Virgin at work but wanted a different company for home. |
|
|
|
|
Please sign in or register to remove this advertisement.
|
|
|
#2 |
|
Forum Member
Join Date: Jul 2002
Location: NE Essex,6½m SSW of Sudbury TX
Posts: 7,107
|
3 BT Openreach engineers have told you your line is OK.
So that means any ADSL broadband carried thereon should work satisfactorily. What I'd so is pick another ADSL provider and tell Orange I would see them in court if they try to charge me for breaking a contract for a service they have not provided. |
|
|
|
|
#3 |
|
Forum Member
Join Date: Oct 2003
Location: Great Britain
Posts: 32,512
|
Go to Ofcom (they will eventually refer you to top level complaints if not sorted)
|
|
|
|
|
|
#4 |
|
Forum Member
Join Date: Jul 2009
Posts: 49
|
Quote:
3 BT Openreach engineers have told you your line is OK.
So that means any ADSL broadband carried thereon should work satisfactorily. What I'd so is pick another ADSL provider and tell Orange I would see them in court if they try to charge me for breaking a contract for a service they have not provided. |
|
|
|
|
|
#5 |
|
Forum Member
Join Date: Jul 2009
Posts: 49
|
Quote:
Go to Ofcom (they will eventually refer you to top level complaints if not sorted)
|
|
|
|
![]() |
|
All times are GMT. The time now is 08:01.


