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Homechoice Customer Services |
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#1 |
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Forum Member
Join Date: Dec 2003
Posts: 76
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Homechoice Customer Services
Having attempted to get recconnected to HomeChoice, following BT mistakenly disconnecting my phoneline, it has taken me two months to get reconnected.
I have not been called back once by HomeChoice. They have been absolutely appalling with all manner of incorrect information being given over the phone. Has anyone any similar experiece of, what I described on the phone, as 'the most woeful example of corperate inertia I have ever had the displeasure to be on the end of ' ? |
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#2 |
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Forum Member
Join Date: Sep 2004
Posts: 167
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If you do things like spell 'corporate' incorrectly, they will have no respect for you whatsoever and will treat you accordingly
![]() Yes, I agree, they can be worse than useless - and that goes for Homechoice generally sometimes too. |
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#3 |
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Forum Member
Join Date: May 2004
Location: Tooting, London
Posts: 103
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Quote:
Originally Posted by jamesgershwin
Has anyone any similar experiece of, what I described on the phone, as 'the most woeful example of corperate inertia I have ever had the displeasure to be on the end of ' ?
But I digress. Yes, I've noticed a decline in the quality of HomeChoice's customer service in the last couple of months. They seem very harried now. In a way I suppose this is a good sign: it means they're getting more subscribers than they can comfortably handle. But then, that means they have more subscribers than they can comfortably handle. |
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#4 |
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Forum Member
Join Date: Sep 2004
Posts: 16
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IMHO, and so far, I find Homechoice CS to be pretty good.
Front line customer service staff are courteous and mostly pretty knowledgable about their product. In-depth technical issues are rightly passed to their tech people, most of whom know their stuff. Call queues are minimal and, in my experience, far quicker than the competition. They have generally been pretty good about calling back when they claim they will. On the other side of the coin, they only cover a comparatively small service area so far which may mean they are able to manage the process more efficiently. The bigger they get, the worse service usually gets so maybe watch this space. Unlike some, I will give corporate service providers the benefit of the doubt where its due. |
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#5 |
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Forum Member
Join Date: Sep 2004
Posts: 73
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I have found their customer service very good. I have only had to call a few times, but they answered right away and helped me with something that turned out to be a PC setting, which was clearly not their problem. I think they're great!
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#6 |
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Forum Member
Join Date: Mar 2000
Location: South Devon/London
Posts: 963
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i think on the whole their customer service is very good. they know most of their stuff, and are always willing to help and up for having a laugh!! Its such a breath of fresh air not having to pay for a customer services call, and not being on hold for more than a minute!!
Lets hope the service is that good!! |
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#7 |
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Forum Member
Join Date: May 2003
Location: Surrey
Posts: 417
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Quote:
Originally Posted by Nikhil
Its such a breath of fresh air not having to pay for a customer services call
Still a damn sight better than everyone else with their national-rate customer 'service' numbers
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#8 |
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Forum Member
Join Date: Jun 2004
Location: London
Posts: 16
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Quote:
Originally Posted by pissedbob
Just a quick warning; the sales/installation line is free (0800) but the main customer services number is local rate (0845).
Re. Customer service I would give them the thumbs up. You get told what number you are in the queue (and even if no.20 odd your call is answered within 10 minutes). Always curteous staff although I must admit they are not always that well informed when it comes to the technical stuff. Compared to other providers they are certainly in the top quartile! |
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#9 |
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Forum Member
Join Date: May 2003
Location: Surrey
Posts: 417
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Quote:
Originally Posted by jaggers
...or you can dial the 0800 number and select option 2 if you are an existing customer.
I have to say I agree re: customer services. They aren't the most knowledgeable about some of the technical aspects, but have always been helpful, polite and most importantly - useful on each occasion i've had to speak to them (unlike the shower of b*stards at a certain cable company) |
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