Originally Posted by jamesgershwin:
“Has anyone any similar experiece of, what I described on the phone, as 'the most woeful example of corperate inertia I have ever had the displeasure to be on the end of ' ?”
Never been an NTL subscriber? Or, god forbid, Carphone Warehouse? Here's a little known fact: if you buy an O2 or Vodafone phone from CPW, your airtime contract is not actually with O2 or Vodafone - it's directly with Carphone Warehouse, acting as a reseller, and CPW has the worst, most utterly godawful customer service I've encountered in my life. I've actually had their customer service agents hang up on me. On the one occasion I got someone on the phone who actually had a brain in his head, I mentioned "I have been less than impressed with the calibre of your colleagues" and he said "so have I". I have finally cancelled my CPW contract, but not without major hassle - they require that cancellation requests be made in writing, and no fewer than
three of my letters conveniently got "lost" before I stopped being stupid and sent #4 recorded delivery. (And they had the nerve to try to tell me the letters must have gone missing in the post. Please. Even the Royal Mail isn't
that bad!) I will never again do business with Carphone Warehouse. Ever. They're appalling.
But I digress.
Yes, I've noticed a decline in the quality of HomeChoice's customer service in the last couple of months. They seem very harried now. In a way I suppose this is a good sign: it means they're getting more subscribers than they can comfortably handle. But then, that means they have more subscribers than they can comfortably handle.