I was so repulsed by the look of the food that I sent an email to Iceland. At least they had the decency to write back and thank me for my comments. Their reply was as follows:-
Thank you for contacting us about our recent advertising campaign. I am sorry that you are disappointed and feel we've let you down.
When planning our advertisements we take great care to ensure we follow the advertising standards authority guidelines. Also, we ask a panel of people from different backgrounds to view the adverts, so we have a clear picture of the message the advert gives. The feedback we've received so far, has been positive.
However, because it’s a new campaign, we are monitoring customer response closely. Your feedback is important, and I’ve passed your comments on to our marketing team.
I’m sorry, once again that you are unhappy with our new adverts. Thank you for taking the time to contact us, to let us know your views.