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Can't turn off HTC desire s after system update |
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#1 |
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Forum Member
Join Date: Mar 2005
Location: Scotland
Posts: 11,177
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Can't turn off HTC desire s after system update
After updating to Android 2.3.5 I can't turn off my phone. Every time I push the button at the top which used to have the power off/restart option it just goes to lock screen.
Can anyone please help? |
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#2 |
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Forum Member
Join Date: Feb 2008
Location: newcastle
Posts: 1,080
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have you tried pulling the battery this usually helps
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#3 |
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Forum Member
Join Date: Mar 2005
Location: Scotland
Posts: 11,177
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What do you mean?
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#4 |
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Forum Member
Join Date: Jun 2002
Location: Scotland, Dunfermline Area
Posts: 10,705
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They mean take the battery out the phone for 30 seconds or so then put it back in.
My HTC Desire S had the same update over 2 weeks ago and also updated the HTC Sense and phone works fine. Darren |
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#5 |
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Forum Member
Join Date: Mar 2005
Location: Scotland
Posts: 11,177
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Ah okay I will try that thank you
![]() EDIT : Not worked. Is a factory data reset my only hope? |
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#6 |
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Forum Member
Join Date: Jun 2002
Location: Scotland, Dunfermline Area
Posts: 10,705
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Quote:
Ah okay I will try that thank you
![]() EDIT : Not worked. Is a factory data reset my only hope? Darren |
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#7 |
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Forum Member
Join Date: Jun 2001
Location: Southwick Brighton West Sussex
Posts: 1,246
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You could go into market place and check there is no updates for your apps in case something is clashing, just a thought
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#8 |
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Forum Member
Join Date: Jun 2002
Location: Scotland, Dunfermline Area
Posts: 10,705
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Quote:
You could go into market place and check there is no updates for your apps in case something is clashing, just a thought
![]() He could try that. Darren |
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#9 |
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Forum Member
Join Date: Mar 2005
Location: Scotland
Posts: 11,177
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I do have many apps needing updating so I will try that.
Out of interest why would that cause the problem I have? |
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#10 |
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Forum Member
Join Date: Nov 2011
Posts: 1
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htc power button
I have exactly the same problem, did you get it fixed?
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#11 |
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Forum Member
Join Date: Apr 2003
Posts: 4,185
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Not wanting to patronise, but just wanted to double-check - you guys are holding the button down to bring up the Power menu, aren't you? Not just pressing it once?
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#12 |
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Forum Member
Join Date: Mar 2005
Location: Scotland
Posts: 11,177
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Yep holding it down. Screen just goes black.
I updated everything but still not fixed! |
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#13 |
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Forum Member
Join Date: Dec 2011
Posts: 1
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Same problem here, found a "solution" somewhere else.
Go to your options and then security, scroll down and turn on "use secure credentials". If there is a password asked that you don't know, reset it with the last option in this security-menu. It worked for me. With the "use secure credentials" enabled, the power-menu magically works again, as long as you don't reboot your phone. When you use turn-off (fastboot enabled) or use flight mode it keeps working. |
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#14 |
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Forum Member
Join Date: Feb 2012
Posts: 1
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Quote:
Same problem here, found a "solution" somewhere else.
Go to your options and then security, scroll down and turn on "use secure credentials". If there is a password asked that you don't know, reset it with the last option in this security-menu. It worked for me. With the "use secure credentials" enabled, the power-menu magically works again, as long as you don't reboot your phone. When you use turn-off (fastboot enabled) or use flight mode it keeps working. I contacted HTC regarding this issue and was asked to perform a factory reset. This did NOT solve the issue. |
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#15 |
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Forum Member
Join Date: May 2007
Location: Ammanford, South Wales
Posts: 7,911
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There is a lot of talk on XDA about pulling the battery. Some feel this can potentially fry the on board eMMC chip bricking the device. So if you do decide to pull the battery (I have done it myself) bear that in mind.
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#16 |
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Forum Member
Join Date: May 2011
Posts: 331
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On my HTC Desire, I have to hold the power button for what seems like forever before it does anything. Maybe that's the problem? The button's not being held down long enough? Sorry if that sounds patronising.
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#17 |
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Forum Member
Join Date: May 2007
Location: Ammanford, South Wales
Posts: 7,911
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Quote:
Same problem here, found a "solution" somewhere else.
Go to your options and then security, scroll down and turn on "use secure credentials". If there is a password asked that you don't know, reset it with the last option in this security-menu. It worked for me. With the "use secure credentials" enabled, the power-menu magically works again, as long as you don't reboot your phone. When you use turn-off (fastboot enabled) or use flight mode it keeps working. |
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#18 |
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Forum Member
Join Date: Dec 2001
Location: yorkshire
Posts: 1,306
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Press the volume up button and the top button after your screen is unlocked,this gives you the option of power off,airplane mode or restart
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