[wavejockglw]

Just published on the Ofcom website. Mobile operators have done better than fixed line and broadband providers.

Overall satisfaction with customer service by mobile provider

Satisfaction Neutral Dissatisfaction (% figures)

O2 72% 18% 10%
Orange 72% 18% 10%
T-Mobile 72% 16% 12%
Vodafone 66% 20% 14%
Virgin Mobile 62% 22% 16%
Three 60% 21% 19%

*Scores may total more than 100% due to rounding.
O2 scored highly on the standard of advice they provided to customers as well as overall satisfaction with their customer service advisors.

Three continued to deal with a higher proportion of complaints and faults, largely driven by reception issues and received lower than average customer service satisfaction.


http://consumers.ofcom.org.uk/2011/1...vels-revealed/

[SkipTracer]

Well I will have to take their word for that as I don’t recall them asking me.

Here is a good statistic: If 1 out of 6 fatal deaths on our roads are caused by dunked drivers the statistic tells us that 5 out of 6 fatal deaths are caused by sober drivers.

Every day is another pointless statistic day.

[prking]

What on earth is a dunked driver?

But back on topic, those results fit in with the Ofcom report earlier this year on the number of complaints per 1,000 customers.

[alanwarwic]

Satisfaction surveys are just a way of pretending to be busy.
Non regulation at its best from paper pushers.

Can't we just leave that sort of stuff to the likes of Which?

[Roush]

Quote:

Originally Posted by SkipTracer

Here is a good statistic: If 1 out of 6 fatal deaths on our roads are caused by dunked drivers the statistic tells us that 5 out of 6 fatal deaths are caused by sober drivers.

So you're saying that if someone ran out into a road in front of a bus and was killed it would be the bus driver's fault?

Quote:

Originally Posted by alanwarwic

Satisfaction surveys are just a way of pretending to be busy.
Non regulation at its best from paper pushers.

Can't we just leave that sort of stuff to the likes of Which?

There's nothing to suggest the results aren't representative, and since Ofcom have a mandate to track complaints they receive and make outliers improve their performance it makes sense for them to conduct satisfaction surveys and such like.

[Inkblot]

Quote:

Originally Posted by SkipTracer

Here is a good statistic: If 1 out of 6 fatal deaths on our roads are caused by dunked drivers the statistic tells us that 5 out of 6 fatal deaths are caused by sober drivers.

And 99% of non-fatal deaths are caused by zombies.

[wavejockglw]

Satisfaction surveys are interesting as they help identify the operators who have been best at looking after their customers. Whilst they might not be the single most important reason for a buying decision they do have some validity especially when they are published by the communications regulator.

[Thine Wonk]

Clearly as Three are the fastest growing network people can't purely buy on the basis of customer service surveys, but also on other things that are important to them, such as 3G coverage and price.

[eypon]

While i was with o2 broadband there support was pretty good i thought.

[wavejockglw]

Quote:

Originally Posted by Thine Wonk

Clearly as Three are the fastest growing network people can't purely buy on the basis of customer service surveys, but also on other things that are important to them, such as 3G coverage and price.

Yes and one has to remember that 3 themselves admit that it is "reception concerns for certain customers as the principal driver of complaints."

http://www.mobiletoday.co.uk/News/13...operators.aspx