[Nigel Goodwin]

Originally Posted by Jung

Not sure why the seller should repair a 5 year old item, that is so unfair.

There's no such requirement - that's not what the SOGA says or means.

It basically allows the purchaser to have the right to take the retailer to court where the customer has to prove that the fault was a manufacturing defect, and not just component failure.

You would go bankrupt through no fault of yours.
It should be the manufacturer who is responsible, as they made the faulty goods, why should the retailer get the blame?

It's grossly unfair - but if the retailer loses in court, he can always take the manufacturer to court in turn.

[Winston_1]

Originally Posted by Jung

It should be the manufacturer who is responsible, as they made the faulty goods, why should the retailer get the blame?

Well that is the law whether it is fair or not. Perhaps you should talk to your MP, ask him to bring it up in The House.

Of course the retailer can always choose not to retail a certain manufacturers products if he thinks they will fail prematurely.

[Jung]

Originally Posted by Winston_1

Well that is the law whether it is fair or not. Perhaps you should talk to your MP, ask him to bring it up in The House.

Of course the retailer can always choose not to retail a certain manufacturers products if he thinks they will fail prematurely.

All good manufacturers provide a hotline, if the product is faulty, they will arrange pick up, at their costs. They then repair the product and return it to the customer. no need to waist your time going back to the shop. Try taking a product back to Amazon after the first 30 days its impossible because they dont have a shop. You need to contact the manufacturer who will repair and return your product.

[Jung]

Originally Posted by Nigel Goodwin

There's no such requirement - that's not what the SOGA says or means.

It basically allows the purchaser to have the right to take the retailer to court where the customer has to prove that the fault was a manufacturing defect, and not just component failure.



It's grossly unfair - but if the retailer loses in court, he can always take the manufacturer to court in turn.

I dont think your average customer is clever enough to prove a manufacturing fault, this could cost hundreds of pounds hiring experts. Far cheaper just to buy a new product.

If the sales company is responsible for products, that would mean that a estate agent would be responsible for building a new house, if it was proved that your new house was poorly built, on bad foudations, so how could they afford to do that? Surely the builder should be responsible. That seems to be the problem these days, people dont want to be responsible for their actions, its easier to blame someone else.

[Nigel Goodwin]

Originally Posted by Jung

All good manufacturers provide a hotline, if the product is faulty, they will arrange pick up, at their costs. They then repair the product and return it to the customer. no need to waist your time going back to the shop. Try taking a product back to Amazon after the first 30 days its impossible because they dont have a shop. You need to contact the manufacturer who will repair and return your product.

Your warranty is with the RETAILER - if you really want you can approach the manufacturer instead, who will usually help - BUT you're giving up most of your legal rights.

[Jung]

Originally Posted by Nigel Goodwin

Your warranty is with the RETAILER - if you really want you can approach the manufacturer instead, who will usually help - BUT you're giving up most of your legal rights.

ALDI have a contract with thier suppliers and manufacturers. After the first 30 days, the warranty is serviced by the manufacturer. This must be legal, as a large company like Aldi can afford the best legal people, I am sure they will have checked all the regulations, inside out, and back to front. If its not legal then I am sure that a international company like Aldi would not break the law. It would only take one person to win a case against Aldi, and Aldi would change thier warranty. As this has never happened, then I would suggest that Aldi are operating within the law.

[Rowieboy]

Eh NO! Your contract is between you and the retailer and they must replace if it is faulty. Simple! Aldi and other companies hope you swallow that bs as it gets them off the hook...

[alanwarwic]

Service is usually good via Aldi's appointed manufacturer service agent.
This often involves a straight replacement unit.I'm sure one could insist Aldi sort it all out but that would certainly add weeks into the repair equation.

FYI John Lewis currently give a free 5 year warranty for that Samsung TV.

[Nigel Goodwin]

Originally Posted by Jung

ALDI have a contract with thier suppliers and manufacturers. After the first 30 days, the warranty is serviced by the manufacturer. This must be legal, as a large company like Aldi can afford the best legal people, I am sure they will have checked all the regulations, inside out, and back to front. If its not legal then I am sure that a international company like Aldi would not break the law. It would only take one person to win a case against Aldi, and Aldi would change thier warranty. As this has never happened, then I would suggest that Aldi are operating within the law.

The law is quite simple, and perfectly clear - your warranty is with the retailer and your legal rights are against them.

If you bypass them and go direct to the manufacturer, then you're releasing Aldi from their legal obligations and losing the vast majority of your rights.

Blindly assuming Aldi are right is pretty stupid, they simply want you to go away - they are a supermarket, NOT an electrical retailer - but it's up to THEM to sort it out, or replace it if it isn't repaired in a 'reasonable time' (defined as ten working days by RETRA).

Why do you think Aldi have never complied? - I presume they comply if pushed, if not when Trading Standards contact them, or simply give in and settle out of court once they receive the summons.

If you have any doubts, contract trading standards!.

[alanwarwic]

Maybe Nigel wants Aldi to revert to only 12 months.

[Nigel Goodwin]

Originally Posted by alanwarwic

Maybe Nigel wants Aldi to revert to only 12 months.

How does wanting to keep your legal rights intact suggest that?.

[Jung]

Originally Posted by Nigel Goodwin

The law is quite simple, and perfectly clear - your warranty is with the retailer and your legal rights are against them.

If you bypass them and go direct to the manufacturer, then you're releasing Aldi from their legal obligations and losing the vast majority of your rights.

Blindly assuming Aldi are right is pretty stupid, they simply want you to go away - they are a supermarket, NOT an electrical retailer - but it's up to THEM to sort it out, or replace it if it isn't repaired in a 'reasonable time' (defined as ten working days by RETRA).

Why do you think Aldi have never complied? - I presume they comply if pushed, if not when Trading Standards contact them, or simply give in and settle out of court once they receive the summons.

If you have any doubts, contract trading standards!.

10 days, i know someone that waited over 3 months to get her panasonic tv repaired and returned. and that was from a local dealer.

Regarding Aldi. Around 4 years ago I purchased a chop saw from them. After 2 years it stopped working, I spoke to the manager about it, he advised me that as the product was more than a year old, i should contact the manufacturer, as Aldi dont repair products. So I phoned the free hotline number direct to Austria, explained to the guy the problem, and he said that he would send me a new saw. Well 3 days later a new saw arrived, they did not want the old one back.
The carriage alone from Austria was over £30.00
So hows that for service, far better than going to the shop to argue over consumer law. Other companies like Homebase, Lidl and many others also operate like this. Either we know something they dont, or they know something we dont.