From the 12th of December 2011 Three have stopped allowing customers to downgrade from their current contract in the second half of the contract.
I took out an iphone contract when I already had a Blackberry Contract on the basis that I would be able to downgrade the Blackberry as I didn't want to be paying £70 in total a month.
I had been told on 4 occasions over the phone that I would be able to downgrade in January this month as I would be 12 months into a 18month contract.
I rang up a couple of days ago to downgrade only to be told that Three have changed their policy, they no longer allow downgrading as they were losing too much money.
I have complained and am waiting for a call from their complaints department.
I understand that they are a business ..but the only reason I took out the iphone contract was because I was told I could downgrade.
Just a warning to everyone
I took out an iphone contract when I already had a Blackberry Contract on the basis that I would be able to downgrade the Blackberry as I didn't want to be paying £70 in total a month.
I had been told on 4 occasions over the phone that I would be able to downgrade in January this month as I would be 12 months into a 18month contract.
I rang up a couple of days ago to downgrade only to be told that Three have changed their policy, they no longer allow downgrading as they were losing too much money.
I have complained and am waiting for a call from their complaints department.
I understand that they are a business ..but the only reason I took out the iphone contract was because I was told I could downgrade.
Just a warning to everyone
I am still awaiting a call back from 3' but it is really interesting to note that the retentions department are still offering a downgrading deal.