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Humax Freesat+ |
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#1 |
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Forum Member
Join Date: May 2005
Posts: 181
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Humax Freesat+
In November, 2010, we got rid of Sky, and went to Freesat+ (it was a Humax unit). We had 6 months of great service, and then we started to loose picture and sound, just for a second at random intervals.
Hughs have been out several times, and could offer no explanation. I have changed HDMI leads, I have also plugged them into different HDMI ports on the back of the television. I have reset the unit, and I check for undates, at least once a month. In the end, Hughs gave us a new 500GB unit, and for two months, it was perfect. This unit has now started doing the same. It has got to the point, where I have even checked the dish for loose connections. This problem does not happen when watching normal television, Freeview, DVD, Bluray or video. Any ideas? |
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#2 |
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Forum Member
Join Date: May 2005
Location: Redditch Worcs
Posts: 17,289
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Do you get the same problem if you use a scart lead ?. If not it could be a hdmi problem with the TV. Check to see if there is a firmware update for the TV.
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#3 |
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Forum Member
Join Date: May 2005
Posts: 181
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TV up to date. Have tried different HDMI leads, and different ports in the tele.
Found this as well, http://forums.digitalspy.co.uk/showthread.php?t=1602711 looks like I'm not the only one. When we had the old television, before HD, we used a scart, and I cant recall the problem then, now you mention it. |
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#4 |
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Forum Member
Join Date: May 2005
Location: Redditch Worcs
Posts: 17,289
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Quote:
TV up to date. Have tried different HDMI leads, and different ports in the tele.
Found this as well, http://forums.digitalspy.co.uk/showthread.php?t=1602711 looks like I'm not the only one. When we had the old television, before HD, we used a scart, and I cant recall the problem then, now you mention it. |
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#5 |
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Forum Member
Join Date: May 2005
Posts: 181
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No responce yet. Would be interesting to find out!
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#6 |
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Forum Member
Join Date: Dec 2007
Posts: 16
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Don't rule out that the 2 Humax boxes could be faulty! If they were from the same batch it is a possibility. I had a similar problem with a customers Humax receiver which I sent directly back to Humax (I am a trade partner) when I got the new one, no problem!
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#7 |
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Forum Member
Join Date: May 2005
Location: Redditch Worcs
Posts: 17,289
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Should have asked before. What software version does menu/system/diagnostics say you have ?
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#8 |
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Forum Member
Join Date: May 2005
Posts: 181
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Checked this with the Humax site. All upto date.
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#9 |
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Forum Member
Join Date: May 2005
Posts: 181
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Really getting hacked off with this problem now. Hughs TV and Audio, have now agreed to supply unit number 3! Hopefully this is going to be 3rd time lucky!
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#10 |
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Forum Member
Join Date: May 2005
Posts: 181
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Sadly, the answer is no, not 3rd time lucky...
![]() So what would you recommend instead of Humax? |
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#11 |
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Forum Member
Join Date: Aug 2009
Location: Swindon
Posts: 51
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Quote:
Sadly, the answer is no, not 3rd time lucky...
![]() So what would you recommend instead of Humax? I would wonder if it's not a problem with your TV rather than the Humax boxes. Having read through the posts that seems to be the only thing you haven't tried, so it could well be your TV at fault. I can't recommend any other Freesat boxes as my three year old Humax HDR has never had any problems at all, apart from a couple of missed recordings, but my Sky+ used to do that often! |
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#12 |
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Forum Member
Join Date: Oct 2004
Location: Buckingham
Posts: 28,537
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Or something else about the domestic environment in which it is being used such as dirty power supply, satellite signal feed or some device (eg laptop power supply) causing interference. If it is only affecting the Foxsat design then a change of brand may indeed be a solution.
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#13 |
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Forum Member
Join Date: May 2005
Posts: 181
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1 box faulty, could of been, 2, could be a remote chance, now 3 playing up?
Hughs seem certain it is a Humax problem, I think it is a communication problem between the television, and the freesat box. |
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#14 |
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Forum Member
Join Date: Feb 2012
Location: west dunbartonshire
Posts: 97
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Paul 15--What tv do you have? 3 Humax to be faulty seems unlikely, maybe not compatible with your tv for some reason.
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#15 |
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Forum Member
Join Date: May 2005
Posts: 181
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It is a Samsung. I have spoken to Hughs about a communication issue between the TV and Humax, they don't seem to think it is. I have also emailed Humax on a number of occasions, but they never reply.
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#16 |
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Forum Member
Join Date: Nov 2011
Location: Roehampton, London
Posts: 293
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Quote:
It is a Samsung. I have spoken to Hughs about a communication issue between the TV and Humax, they don't seem to think it is. I have also emailed Humax on a number of occasions, but they never reply.
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#17 |
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Forum Member
Join Date: Dec 2003
Posts: 121
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Have you checked the dish for spiders?
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#18 |
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Forum Member
Join Date: May 2005
Posts: 181
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TV is a Samsung LE40C750R2KXXU (3d model) - Humax is FOXSAT HDR 500
AS i SAID, Hugh's insist it isn't the TV, but it is now the only possible thing!
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#19 |
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Forum Member
Join Date: May 2005
Posts: 181
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Hughs have told me they have found the problem!!! It is the auto power down on the FOXSAT they say. I wait to be convinced...
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#20 |
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Forum Member
Join Date: Jun 2010
Location: Perchede, France
Posts: 1,936
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Quote:
Hughs have told me they have found the problem!!! It is the auto power down on the FOXSAT they say. I wait to be convinced...
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#21 |
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Forum Member
Join Date: Nov 2008
Location: Cambs
Posts: 874
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Paul15,
did you ever connect with a scart instead of HDMI when you had the problem? Or did you try substituting another TV? These were suggested earlier by savvy posters. David |
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#22 |
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Forum Member
Join Date: May 2005
Posts: 181
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Had the spare tele and FOXSAT for a week, and no problems. Ours are back, will wait and see what happens tonight. Never noticed a problem when scart was detected.
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#23 |
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Forum Member
Join Date: Jun 2000
Posts: 598
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Quote:
In November, 2010, we got rid of Sky, and went to Freesat+ (it was a Humax unit). We had 6 months of great service, and then we started to loose picture and sound, just for a second at random intervals.
Hughs have been out several times, and could offer no explanation. I have changed HDMI leads, I have also plugged them into different HDMI ports on the back of the television. I have reset the unit, and I check for updates, at least once a month. In the end, Hughs gave us a new 500GB unit, and for two months, it was perfect. This unit has now started doing the same. It has got to the point, where I have even checked the dish for loose connections. This problem does not happen when watching normal television, Freeview, DVD, Bluray or video. Any ideas? Clem |
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#24 |
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Forum Member
Join Date: Jun 2009
Posts: 100
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The Humax puts out the tuning control signals to the LNB in the dish. The common factors that could be causing the problem are the TV and the LNB/cables from the dish to the Humaxes. If there is an intermittent fault on the LNB or cabling this would have the same effect that you describe.
Intermittent faults are the worst to find, as you have discovered! My guess is that it is a faulty LNB. It may be worth changing it? |
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#25 |
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Forum Member
Join Date: May 2005
Posts: 181
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Hughs have now given me my 4th (yes 4th!!!) box. The last one went in for a test, Hughs told me they had done a mod, and when we got it back it just kept locking up.
I run HDMI at 1080i. Makes no difference whatever it is run at. As for the LNB, (forgive me if I sound dumb here I guess that is the arm on the dish the cables plug into?), it is a possibillity, even tho' my signal strength was better than the shop today!If this 4th box starts to play up, I will get the dish checked out, even tho' Hughs have already checked it, and told me there is no problem with it. |
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I guess that is the arm on the dish the cables plug into?), it is a possibillity, even tho' my signal strength was better than the shop today!