I have just contacted Sumsung again and this was there reply.
Dear James,
Thank you for contacting Samsung.
I am sorry to hear that you are still experiencing this problem with Lovefilm and I can understand how frustrating it may be.
We are aware of the issue with the Lovefilm app and have already passed this information back to them to address as it is the responibility of the app developer to ensure compatibilitywith Samsung products. As far as I am aware, Lovefilm now use Silverlight - something the C series players and TVs will not ever be able to support. Lovefilm have addressed this on other devices by introducing a new app-Lovefilm Watch Now. I can only assume they will do the same for the C series models but would strongly suggest contacting them to verify this. At present, we are awaiting a release/update from Lovefilm - the issue does not lie with the Blu-ray player.
I apologise again for any inconvenience that this may be causing.
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Kind regards,
Dear James,
Thank you for contacting Samsung.
I am sorry to hear that you are still experiencing this problem with Lovefilm and I can understand how frustrating it may be.
We are aware of the issue with the Lovefilm app and have already passed this information back to them to address as it is the responibility of the app developer to ensure compatibilitywith Samsung products. As far as I am aware, Lovefilm now use Silverlight - something the C series players and TVs will not ever be able to support. Lovefilm have addressed this on other devices by introducing a new app-Lovefilm Watch Now. I can only assume they will do the same for the C series models but would strongly suggest contacting them to verify this. At present, we are awaiting a release/update from Lovefilm - the issue does not lie with the Blu-ray player.
I apologise again for any inconvenience that this may be causing.
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Kind regards,




and I also had a look here and the last firmware update was January