hounddog is correct. This is almost certainly a Samsung update issue. My software was showing as 25.2 (cant remember the whole file name) Each time I tried to force an update, the information returned was latest level. Samsung UK site is useless. Managed to find software downloads on the US site, and found level 27.0 was available. Downloaded onto USB (there are instructions) Everything perfect. Suddenly Lovefilm is not the thing that made me want to adjust my bd-c6500 with a lump hammer.