Sorry for posting this but I feel that I just need a rant about the crap service my wife has received from Orange.

We have both been customers of Orange for well over 10 years and have not had reason to complain ever, until now..

My wife has just upgraded to an iPhone, paid her £50 for it, as on a low tariff, and was told on the 2nd of Feb that the phone will be with her on the 7th February, the earliest day they could deliver, and she would receive a text in the morning with an approximate delivery time.
You have guessed it, no text..When she got home, she called them to enquire where her phone was and was told it was out of stock and would be a week to 10 days before they could say when delivery would be! Now, normally this would not have been a problem but we have managed to sell her old phone on eBay.
When this was mentioned to Orange, they did not give a toss, did not want to know...
Well Orange, after years of loyal service, this has just been riuned by your total lack of customer service.
I am due an upgrade in June and will not be staying, and my wife will be moving to another network too.
Has anyone else had this service from Orange?

That really sucks, I have been with Orange for 6 years, last upgraded in November 2011 and I have NEVER once had any problems at all, They have always been really good to me. Sorry to hear about that experience you had.

Compared to the others Orange has pretty good customer service. Sometimes products go out of stock. Just shows how easy it is to lose custom..

I agree, Orange does have good CS.

I think you're being very harsh on Orange to be honest. They haven't screwed you with the upgrade but they can't give you stock that they don't have nor is it their fault that you sold your old phone before receiving your new 1. That to me just seems daft!! Seems you're pissed as your wife has no phone but Orange are generally very good - if they weren't you wouldn't have stayed over 10 years!!

craigdawes Understand you are pissed off but as everyone said here, Orange are good. Give them another chance, all companies make mistakes

Did you go to the Orange shop for the upgrade ? I have found them really helpful there