[Thine Wonk]

http://www.scotsman.com/news/uk/watc...orks_1_2119094

It looks like Which magazine have done another survey on mobile phone companies. They seem to do this every year, Some surprising results.

"Which?, customers are still dogged, by “dodgy call coverage, complicated contracts and lacklustre customer service."

“Orange came bottom in our shop rankings, but that isn’t the only challenge it faces,” the report said.

Three, the highest-rated high street phone shop, achieved a four-star rating for the helpfulness of its staff, the advice it offered and the way that it fixed any problems. O2 and Asda were rated second and third in the league table for retailers.

“With such high ratings, it’s no surprise that Three’s customer score has jumped from 54 per cent last year to 64 per cent this year,” Which? added.

O2, Tesco Mobile and Virgin Mobile were rated highest for contract and sim-only deals, with their customer service and aftersales care both particularly praised.

I'd be interested in looking at the full report, I guess that's only in the magazine?

[wavejockglw]

I note that this section from the article had been ommited from the quoted text above despite it being significant information about what customers thought about which mobile operators offered the best deals.

"But a new report for its magazine has revealed the huge disparities in public satisfaction with networks, operators and retailers. O2, Tesco Mobile and Virgin Mobile were rated highest for contract and sim-only deals, with their customer service and aftersales care both particularly praised.

Asda Mobile, Tesco Mobile and 02 come out top of the table for pay-as-you go deals."


http://www.scotsman.com/news/uk/watc...orks_1_2119094