Keeping a number from a stolen phone

tdenson · 22-02-2012, 09:56

My granddaughter had her phone stolen yesterday. It had a Three PAYG SIM with the All In One 15 top up.
Is there a way of retrieving her phone number for use in another phone/SIM

Tony

bottleofbest · 22-02-2012, 10:01

Did she actually have the PAYG registered against her name? If so, she can ask for a PAC code and transfer it to a different network?
If she didn't then they would normally text the code, but in this case it's stolen so I don't know what they would be able to do.

*Joe* · 22-02-2012, 11:40

Call three and report the phone as stolen. They will block the sim and send out a replacement

tdenson · 22-02-2012, 13:18

Quote:

Originally Posted by *Joe*

Call three and report the phone as stolen. They will block the sim and send out a replacement

As it happens that's what I did just after posting that message. My previous experiences of Three CS had me a bit daunted about the thought of calling them, however it was an excellent experience and a new SIM is on its way.

tdenson · 22-02-2012, 13:24

Excuse double post - I can't see how to delete it so I have edited it

22-02-2012, 09:56	#1
tdenson Forum Member Join Date: Aug 2005 Posts: 4,214	Keeping a number from a stolen phone My granddaughter had her phone stolen yesterday. It had a Three PAYG SIM with the All In One 15 top up. Is there a way of retrieving her phone number for use in another phone/SIM Tony

22-02-2012, 10:01	#2
bottleofbest Forum Member Join Date: Jul 2011 Location: west midlands Posts: 5,968	Did she actually have the PAYG registered against her name? If so, she can ask for a PAC code and transfer it to a different network? If she didn't then they would normally text the code, but in this case it's stolen so I don't know what they would be able to do.

22-02-2012, 11:40	#3
Joe Forum Member Join Date: Apr 2003 Location: Coventry Posts: 3,007	Call three and report the phone as stolen. They will block the sim and send out a replacement

22-02-2012, 13:18	#4
tdenson Forum Member Join Date: Aug 2005 Posts: 4,214	Quote: Originally Posted by Joe Call three and report the phone as stolen. They will block the sim and send out a replacement As it happens that's what I did just after posting that message. My previous experiences of Three CS had me a bit daunted about the thought of calling them, however it was an excellent experience and a new SIM is on its way.

22-02-2012, 13:24	#5
tdenson Forum Member Join Date: Aug 2005 Posts: 4,214	Excuse double post - I can't see how to delete it so I have edited it

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Keeping a number from a stolen phone