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Orange poor service |
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#1 |
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Guest
Join Date: May 2009
Posts: 398
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Orange poor service
I have had ongoing issues for over 4 months when Orange decided in their wisdom decided as part of thier merger with T-Mobile to switch of masts and those that did remain to have ongoing maintenance issues. Things never improved so orange decided to drop the line rental in cost but still hold me to contract which I disputed.
Eventually Orange operations agreed to offer 50% off the erly termination fee, but because of this and the fact i had an i-phone 4s, their own security team has put a stop to the 50% off bit but Orange has referred the balance to a debt collection agency. Clearly if in dispute they should not be doing this. So I would advise people to stay clear of Orange cause when you end up getting no signal, they still tie you to contract, and then if they terminate your account which is normal practice for early termination then expect your name, address to be flagged as fraud. So Orange over to you ! |
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#2 |
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Forum Member
Join Date: Dec 2011
Posts: 542
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Quote:
I have had ongoing issues for over 4 months when Orange decided in their wisdom decided as part of thier merger with T-Mobile to switch of masts and those that did remain to have ongoing maintenance issues. Things never improved so orange decided to drop the line rental in cost but still hold me to contract which I disputed.
Eventually Orange operations agreed to offer 50% off the erly termination fee, but because of this and the fact i had an i-phone 4s, their own security team has put a stop to the 50% off bit but Orange has referred the balance to a debt collection agency. Clearly if in dispute they should not be doing this. So I would advise people to stay clear of Orange cause when you end up getting no signal, they still tie you to contract, and then if they terminate your account which is normal practice for early termination then expect your name, address to be flagged as fraud. So Orange over to you ! |
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#3 |
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Guest
Join Date: May 2009
Posts: 398
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Quote:
I had an issue with Orange last year with an iPhone 4, Signal was fine when I took out the contract but 6 months in they decided to kill my local mast leaving me with no signal at home, I complained, they let me out early, had to return the phone right enough.
If I was committing fraud I would not be calling them every week to get a simple confirmation letter out of them, but this seems an impossible task. |
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#4 |
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Forum Member
Join Date: Oct 2004
Location: Potterspury
Posts: 930
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Did you cancel the direct debit? I don't understand why they referred the balance to a debt collections agency.
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#5 |
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Guest
Join Date: May 2009
Posts: 398
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Quote:
Did you cancel the direct debit? I don't understand why they referred the balance to a debt collections agency.
Orange customer care is not the best. What amazes me is they say there is no mobile number to call me on, yeah cause my contract has been terminated, I have given them a landline number and all I got was silent calls from Orange and that matter is reported to OFCOM as a seperate issue. |
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#6 |
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Forum Member
Join Date: Apr 2005
Location: Scotland
Posts: 4,966
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Where does it state that the Phone is not part of your contract?
The phone is subsidised by the tie in to that contract as it is a £500 plus device. Secondly have you attempted to contact the executive office at all? |
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#7 |
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Guest
Join Date: May 2009
Posts: 398
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Section 14 clearly states Devices. Your device is not part of the contract. Amazing how even Orange operations and advisers do not know that part of THEIR own contract
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#8 |
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Forum Member
Join Date: Jul 2006
Location: Nottingham -You lost the game!
Posts: 31,735
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it's probably part of the contract when it suits them and not when it doesn't (e.g. if it has a fault outside the handset warranty but still within your contract).
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#9 |
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Forum Member
Join Date: Dec 2011
Posts: 542
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Quote:
it's probably part of the contract when it suits them and not when it doesn't (e.g. if it has a fault outside the handset warranty but still within your contract).
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#10 |
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Guest
Join Date: May 2009
Posts: 398
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Tell me about it ForestChav yet again another promised call back this evening has not been made, seems the norm For Orange to deal with complaints. I had a massive arguement with their adviser cause every sentence he contradicted himself. Seems Orange are also very economical with the notes advisers put on your account.
Tonight called Orange as promised callback not made, and yet again footprints have not been left on their systems. |
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#11 |
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Forum Member
Join Date: Aug 2001
Location: Destination: Hard Brexit
Posts: 6,367
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Mobile networks don't have a clause that state that if signal drops in an area you can simply cancel your contract. It all states that factors may inhibit reception as its a radio network.
Regardless of circumstance the only situation written in the contract that allows you to end it scot-free is if the network becomes insolvent or loses a particular licence. That is all. So in my eyes you have to buy out of your contract. That being said, the CSR or manager may agree to an early termination as long as you agree to send the phone back (as the cost of recycling will offset the cost of the remainder of the contract), however this is unusual. |
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#12 |
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Guest
Join Date: May 2009
Posts: 398
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Quote:
Mobile networks don't have a clause that state that if signal drops in an area you can simply cancel your contract. It all states that factors may inhibit reception as its a radio network.
Regardless of circumstance the only situation written in the contract that allows you to end it scot-free is if the network becomes insolvent or loses a particular licence. That is all. So in my eyes you have to buy out of your contract. That being said, the CSR or manager may agree to an early termination as long as you agree to send the phone back (as the cost of recycling will offset the cost of the remainder of the contract), however this is unusual. And TBH it has taken over 4 months to get this far, so my advise to people is check and double check coverage before signing one of their contracts. |
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#13 |
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Forum Member
Join Date: Feb 2010
Posts: 453
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I changed from Vodafone to Orange recently with my new phone contract as the cost was cheaper and it meant I could keep my number.
It was a massive mistake as I had no service anywhere, I was OK at home but work was hopeless (and the vast amount of my life is spent there). I even went to London for the weekend and the service was even terrible there! I would get a message and then go to reply and it would go out of service in the very same spot ![]() Luckily, I went back to the shop within the week and managed to get myself out of the contract with no costs (apart from the week I used phone) and am now back with Vodafone. Phew. My advice is stay clear of Orange. I am also in dispute with them over cancelling my broadband. They love me. Ha |
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#14 |
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Forum Member
Join Date: Dec 2011
Posts: 542
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Quote:
I changed from Vodafone to Orange recently with my new phone contract as the cost was cheaper and it meant I could keep my number.
It was a massive mistake as I had no service anywhere, I was OK at home but work was hopeless (and the vast amount of my life is spent there). I even went to London for the weekend and the service was even terrible there! I would get a message and then go to reply and it would go out of service in the very same spot ![]() Luckily, I went back to the shop within the week and managed to get myself out of the contract with no costs (apart from the week I used phone) and am now back with Vodafone. Phew. My advice is stay clear of Orange. I am also in dispute with them over cancelling my broadband. They love me. Ha 1- O2 2- Vodafone 3- Three 4- Orange/Tmo |
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#15 |
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Forum Member
Join Date: Feb 2010
Posts: 453
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Quote:
With the T-Mo merger Orange/T-Mo signal seems to have got worse instead of better, I would put them at the bottom of all the UK Networks.
1- O2 2- Vodafone 3- Three 4- Orange/Tmo
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#16 |
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Forum Member
Join Date: Oct 2008
Location: Scotland
Posts: 102
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We get no signal from Vodafone here, O2 is spotty, Orange and 3 are the best. It just shows that who has the best coverage depends very much on where you live.
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#17 |
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Forum Member
Join Date: Mar 2009
Posts: 14,545
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Yup, no O2 3G at my house, full signal on Three / T-mobile.
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#18 |
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Forum Member
Join Date: Sep 2003
Location: Bristol (BBC1 West)
Posts: 15,143
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I think it's better to avoid using bars as a comparison tool:
O2 Three Vodafone Orange T-Mobile (using a Virgin SIM) |
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#19 |
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Forum Member
Join Date: Jan 2007
Location: Stockport, Nr Manchester
Posts: 184
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Quote:
With the T-Mo merger Orange/T-Mo signal seems to have got worse instead of better, I would put them at the bottom of all the UK Networks.
1- O2 2- Vodafone 3- Three 4- Orange/Tmo I have been with Orange for over 10 years and can honestly say I have had no problem with handsets, network or Customs service. |
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#20 |
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Forum Member
Join Date: Dec 2011
Location: London & Essex
Posts: 987
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I'm still with Orange and NEVER had a single problem
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#21 |
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Forum Member
Join Date: Apr 2005
Location: Scotland
Posts: 4,966
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Quote:
I am out of contract with Orange at the end of June and looking at upgrading to IP4S with Orange (as they will match a Three tariff) but in reading all these, I dont know if to switch network while I have the chance.
I have been with Orange for over 10 years and can honestly say I have had no problem with handsets, network or Customs service. EE have the most amount of customers in the UK yet they get complained about the same as the other networks. They have the largest 3G coverage combined, Orange for me has had the best customer service for myself. I've had keeps of issues trying to get things sorted with Three & O2. As with every network, they do not cover every area equally so it's best to check out your local coverage with PAYG sims from all operators. If you are with Orange already just get a great deal and stay with them
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#22 |
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Forum Member
Join Date: Dec 2011
Location: London & Essex
Posts: 987
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Quote:
The problem is the complainers are far more vocal than the positive customers.
EE have the most amount of customers in the UK yet they get complained about the same as the other networks. They have the largest 3G coverage combined, Orange for me has had the best customer service for myself. I've had keeps of issues trying to get things sorted with Three & O2. As with every network, they do not cover every area equally so it's best to check out your local coverage with PAYG sims from all operators. If you are with Orange already just get a great deal and stay with them ![]()
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