Hello, We've had a replacement sent back for a blackberry but not used it, its brand new. I have come to used it today and it loads up, i get a message on the screen saying 'The application color ID is attempting to access phone information' I cannot move anything the scroll pad doesn't move. The screen lights up when i press buttons, the caps lock indicates in top right hand corner when i press it. I just don't understand, no buttons do any function but yet they light up the screen and so on.
I can't update the software it just loads up saying 'initialising new device'
any ideas?
I can't update the software it just loads up saying 'initialising new device'
any ideas?