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arnova 10 G2 repair help |
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#1 |
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Forum Member
Join Date: Jan 2007
Location: shrewsbury
Posts: 180
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arnova 10 G2 repair help
hi all.....Six weeks ago my arnova 10 G2 developed a fault, so I phoned up arnova tech support and they gave me a reference number and told me to take it back to where I brought it from(maplin) and they would send it for repair.
Maplin said it would take about 2 weeks, after 3 weeks I contacted arnova again and they told me they would look into it, another week passed(week 4) and I contacted them again, they told me to e-mail someone else, I waited another week(week 5) but got no reply from them, its now 6 weeks and neither maplin or arnova seem to know where its gone. So can someone please offer me some advice on where I now stand and what to do next. Thanks |
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#2 |
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Forum Member
Join Date: Sep 2002
Location: Poole
Posts: 187
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Quote:
hi all.....Six weeks ago my arnova 10 G2 developed a fault, so I phoned up arnova tech support and they gave me a reference number and told me to take it back to where I brought it from(maplin) and they would send it for repair.
Maplin said it would take about 2 weeks, after 3 weeks I contacted arnova again and they told me they would look into it, another week passed(week 4) and I contacted them again, they told me to e-mail someone else, I waited another week(week 5) but got no reply from them, its now 6 weeks and neither maplin or arnova seem to know where its gone. So can someone please offer me some advice on where I now stand and what to do next. Thanks |
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#3 |
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Forum Member
Join Date: Jul 2007
Posts: 4,573
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Try emailing the CEO's office dave.whittle@maplin.co.uk
Give as much detail as you can and ask him to get someone to look into it for you. You will get better help that way than any other. If you have any documentation attach it as copies as well. Good luck. |
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#4 |
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Forum Member
Join Date: Jan 2007
Location: shrewsbury
Posts: 180
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Quote:
Try emailing the CEO's office dave.whittle@maplin.co.uk.
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#5 |
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Forum Member
Join Date: Jan 2007
Location: shrewsbury
Posts: 180
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well i have just received an e-mail saying that it has been fixed and it has been despatched, so it looks like e-mailing them has worked. So Big Ted i owe you a big thank you.
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#6 |
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Forum Member
Join Date: Jul 2007
Posts: 4,573
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Quote:
well i have just received an e-mail saying that it has been fixed and it has been despatched, so it looks like e-mailing them has worked. So Big Ted i owe you a big thank you.
![]() Bookmark http://www.ceoemail.com/ just in case for the future. Good news its on its way... |
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