hi all.....Six weeks ago my arnova 10 G2 developed a fault, so I phoned up arnova tech support and they gave me a reference number and told me to take it back to where I brought it from(maplin) and they would send it for repair.

Maplin said it would take about 2 weeks, after 3 weeks I contacted arnova again and they told me they would look into it, another week passed(week 4) and I contacted them again, they told me to e-mail someone else, I waited another week(week 5) but got no reply from them, its now 6 weeks and neither maplin or arnova seem to know where its gone.

So can someone please offer me some advice on where I now stand and what to do next. Thanks

You should have got a refund or replacement. Mine failed after 2 days then the replacement was faulty in the first day. Sadly I gave up. But happily I now have an Ipad (first Gen) which is vastly superior

Try emailing the CEO's office dave.whittle@maplin.co.uk

Give as much detail as you can and ask him to get someone to look into it for you.

You will get better help that way than any other.

If you have any documentation attach it as copies as well.

Good luck.

well i e-mailed them today,so i guess i'll have to wait and see what happens next.

well i have just received an e-mail saying that it has been fixed and it has been despatched, so it looks like e-mailing them has worked. So Big Ted i owe you a big thank you.

Bookmark http://www.ceoemail.com/ just in case for the future.

Good news its on its way...