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Old 08-03-2012, 14:47
matty1000kk
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Afternoon all
Data seems to be down in Colchester (CO4).
Any one else having problems today?
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Old 08-03-2012, 14:53
andrewducker
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Not had data for over an hour. Phone working fine though.
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Old 08-03-2012, 14:54
plymouthbloke1974
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Hi,

We're currently experiencing an issue with our data service. It is not location specific and will affect users whether they are on Orange or roaming on T-Mobile. Currently we have no ETA for a fix. Please only call 150 for other queries at the moment as CSR's have no further info at this time. Should I get any further info I'll be happy to advise on here if it helps.

Thanks.
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Old 08-03-2012, 14:55
jbrown104
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Yup, was on the phone to them as everyone in my office was moaning about having no signal.

Seems to be a national outage - and the girl I spoke to advised me it would be sorted 'within 24 to 48 hours' - if it's gonna be that length of time I'll be wanting 2 days' worth of line rental back then please!
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Old 08-03-2012, 14:57
matty1000kk
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Thanks plymouthbloke1974

Hopefully it will be sorted sooner rather then later
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Old 08-03-2012, 15:38
Stuart_h
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Thanks plymouthbloke1974

Hopefully it will be sorted sooner rather then later
Yep. I'm currently in London and no data
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Old 08-03-2012, 15:40
plymouthbloke1974
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Yup, was on the phone to them as everyone in my office was moaning about having no signal.

Seems to be a national outage - and the girl I spoke to advised me it would be sorted 'within 24 to 48 hours' - if it's gonna be that length of time I'll be wanting 2 days' worth of line rental back then please!
If you've lost signal altogether then that's a separate issue to the topic subject. That may indeed take a few days to resolve I'm afraid. Depends on the nature of the fault....
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Old 08-03-2012, 15:54
Stuart_h
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If you've lost signal altogether then that's a separate issue to the topic subject. That may indeed take a few days to resolve I'm afraid. Depends on the nature of the fault....
A few days is pretty shocking to be honest!

I would hope orange would
A) communicate the outage and resumption to its users by text.B) compensate its users for the outage (maybe some freebies as a sweetener)

Some people rely on data for their business!

Whilst a presence on digital spy is commendable its not formal communication!
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Old 08-03-2012, 15:56
wilt
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A few days is pretty shocking to be honest!

I would hope orange would
A) communicate the outage and resumption to its users by text.B) compensate its users for the outage (maybe some freebies as a sweetener)

Some people rely on data for their business!

Whilst a presence on digital spy is commendable its not formal communication!
I think plymouth was referring to jbrowns entire loss of signal which isn't part of this issue - I don't think that loss of data for the entire network would be allowed to run on for a few days.
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Old 08-03-2012, 15:59
TerryH
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Wonder if this has anything to do with the 'solar storm' that was expected to disrupt things?
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Old 08-03-2012, 16:02
chrisjr
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Looks like it has just come back for me in Reading.

It was down earlier and I have just looked and the 3G data symbol reappeared on the phone within a couple of seconds. Wonder how long for though...
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Old 08-03-2012, 16:05
Stuart_h
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Looks like it has just come back for me in Reading.

It was down earlier and I have just looked and the 3G data symbol reappeared on the phone within a couple of seconds. Wonder how long for though...
As a general question I believe I have to switch on roaming to allow hot switching between orange and T-Mobile data but do I need to add in T-Mobile apns?

I'm on a galaxy nexus ......
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Old 08-03-2012, 16:07
wilt
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No, the Orange ones will work.
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Old 08-03-2012, 16:10
Stuart_h
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No, the Orange ones will work.
Cheers.

So do I know which I'm connecting to???
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Old 08-03-2012, 16:13
plymouthbloke1974
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Pleased to advise that data sessions are returning to normal. If you are still having issues, turn off your device for 30 secs and retry.

Thanks
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Old 08-03-2012, 16:15
chrisjr
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Cheers.

So do I know which I'm connecting to???
Last time my phone switched to a T-mobile mast it said T-mobile on the screen where Orange normally is.

Mind you I've only seen it do it once or maybe twice though.
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Old 08-03-2012, 16:18
sophloz
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When I last tried it about 1pm I could not connect to the internet. Glad I'm not the only one having problems. Have not checked it since though.
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Old 08-03-2012, 16:33
Treelopper
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http://www.bbc.co.uk/news/technology-17302658
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Old 08-03-2012, 20:45
ajh94
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I lost data earlier too, I'm in Essex, so did my mate on Orange, I then forced mine onto T-Mobile and got H+ back, I always had signal, I just lost the H when I was in the orange network.

I had no data for about 45 mins (on orange), then it was back. there was an outage like this for a short ammount of time a few weeks ago on Orange and I was affected (in Essex) - weird :/ maybe its hiccups in their systems cos I know they are doing some network upgrades (like HSPA+ and stuff).
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Old 08-03-2012, 21:16
big brother 9
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Bloody solar flair
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