Watching sky and someting odd has happened

howardl · 13-03-2012, 19:39

The picture on all channels has seemed to have expanded top and bottom...eg,when we put the guide onthe top and bottom of the picture has been cut off.

It happened when we were watching half way through a prog and no settings have been changed.

howardl · 13-03-2012, 20:25

I just phoned sky protect and described the problem and the chap said it was nothing wrong with the box it is a problem with the HDMI lead, so , a new lead is being posted.

Nigel Goodwin · 13-03-2012, 20:32

Quote:

Originally Posted by howardl

I just phoned sky protect and described the problem and the chap said it was nothing wrong with the box it is a problem with the HDMI lead, so , a new lead is being posted.

Sorry, but he's told you total rubbish - it's not (and can't possibly be) the HDMI lead.

First thing is to unplug the box from the mains, leave it five minutes, then plug it back in and try again - that will most probably;y cure it.

howardl · 13-03-2012, 20:34

Done that before I phoned.

CTD101 · 13-03-2012, 21:53

Some tv's when controlled by the sky controller can actually have the aspect ratio changed by the 'play' button on the sky+/sky+hd remote. Try pressing tv, then the play button on the sky controller to see if your aspect ration changes. May not be that of course but something you could try. As Nigel has pointed out, it's highly unlikely to be the hdmi cable.

howardl · 14-03-2012, 13:23

I control everything with a Harmony.

I phoned again and I am getting an engineer out on saturday.

The picture is watchable, but...eg , when watching football I cant see the score at the top left or sky logo top right.
And can't see the team news as it scrolls across the bottom.

When watching through freeview all is fine.

CTD101 · 14-03-2012, 13:35

Quote:

Originally Posted by howardl

I control everything with a Harmony.

I phoned again and I am getting an engineer out on saturday.

The picture is watchable, but...eg , when watching football I cant see the score at the top left or sky logo top right.
And can't see the team news as it scrolls across the bottom.

When watching through freeview all is fine.

Have you tried adjusting the aspect ratio on your tv to see if that cures it?

howardl · 14-03-2012, 13:36

I have started a thread on the AV forum about my prob,
someone has suggested the zoom button may have been accidently pressed, because that is what it seem like to him...can't wait to get home and see if that is the case.

I'll feel relieved and a twonk at the same time if that is the prob

howardl · 14-03-2012, 13:37

Quote:

Originally Posted by CTD101

Have you tried adjusting the aspect ratio on your tv to see if that cures it?

Yes I have.

CTD101 · 14-03-2012, 13:45

Quote:

Originally Posted by howardl

Yes I have.

The aspect ratio is sometimes called zoom on some tv's. Worth a try when you get home though.

howardl · 14-03-2012, 13:48

I seem to recall a 'zoom' button on the screen of my harmony

cbram1970 · 14-03-2012, 15:39

Quote:

Originally Posted by howardl

The picture on all channels has seemed to have expanded top and bottom...eg,when we put the guide onthe top and bottom of the picture has been cut off.

It happened when we were watching half way through a prog and no settings have been changed.

It would seem that your Television is set to change aspect ratios automatically, I would make sure aspect ratios are manually set to 16:9 on both the SKY box and TV

howardl · 14-03-2012, 19:01

Yes....I'm a twonk,

cancelled the sky man.

13-03-2012, 19:39	#1
howardl Forum Member Join Date: Dec 2006 Posts: 4,909	Watching sky and someting odd has happened The picture on all channels has seemed to have expanded top and bottom...eg,when we put the guide onthe top and bottom of the picture has been cut off. It happened when we were watching half way through a prog and no settings have been changed.

13-03-2012, 20:25	#2
howardl Forum Member Join Date: Dec 2006 Posts: 4,909	I just phoned sky protect and described the problem and the chap said it was nothing wrong with the box it is a problem with the HDMI lead, so , a new lead is being posted.

13-03-2012, 20:32	#3
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by howardl I just phoned sky protect and described the problem and the chap said it was nothing wrong with the box it is a problem with the HDMI lead, so , a new lead is being posted. Sorry, but he's told you total rubbish - it's not (and can't possibly be) the HDMI lead. First thing is to unplug the box from the mains, leave it five minutes, then plug it back in and try again - that will most probably;y cure it.

13-03-2012, 20:34	#4
howardl Forum Member Join Date: Dec 2006 Posts: 4,909	Done that before I phoned.

13-03-2012, 21:53	#5
CTD101 Forum Member Join Date: Jul 2009 Location: Gods country Wales Posts: 4,035	Some tv's when controlled by the sky controller can actually have the aspect ratio changed by the 'play' button on the sky+/sky+hd remote. Try pressing tv, then the play button on the sky controller to see if your aspect ration changes. May not be that of course but something you could try. As Nigel has pointed out, it's highly unlikely to be the hdmi cable.

14-03-2012, 13:23	#6
howardl Forum Member Join Date: Dec 2006 Posts: 4,909	I control everything with a Harmony. I phoned again and I am getting an engineer out on saturday. The picture is watchable, but...eg , when watching football I cant see the score at the top left or sky logo top right. And can't see the team news as it scrolls across the bottom. When watching through freeview all is fine.

14-03-2012, 13:35	#7
CTD101 Forum Member Join Date: Jul 2009 Location: Gods country Wales Posts: 4,035	Quote: Originally Posted by howardl I control everything with a Harmony. I phoned again and I am getting an engineer out on saturday. The picture is watchable, but...eg , when watching football I cant see the score at the top left or sky logo top right. And can't see the team news as it scrolls across the bottom. When watching through freeview all is fine. Have you tried adjusting the aspect ratio on your tv to see if that cures it?

14-03-2012, 13:36	#8
howardl Forum Member Join Date: Dec 2006 Posts: 4,909	I have started a thread on the AV forum about my prob, someone has suggested the zoom button may have been accidently pressed, because that is what it seem like to him...can't wait to get home and see if that is the case. I'll feel relieved and a twonk at the same time if that is the prob

14-03-2012, 13:37	#9
howardl Forum Member Join Date: Dec 2006 Posts: 4,909	Quote: Originally Posted by CTD101 Have you tried adjusting the aspect ratio on your tv to see if that cures it? Yes I have.

14-03-2012, 13:45	#10
CTD101 Forum Member Join Date: Jul 2009 Location: Gods country Wales Posts: 4,035	Quote: Originally Posted by howardl Yes I have. The aspect ratio is sometimes called zoom on some tv's. Worth a try when you get home though.

14-03-2012, 13:48	#11
howardl Forum Member Join Date: Dec 2006 Posts: 4,909	I seem to recall a 'zoom' button on the screen of my harmony

14-03-2012, 15:39	#12
cbram1970 Guest Join Date: May 2009 Posts: 398	Quote: Originally Posted by howardl The picture on all channels has seemed to have expanded top and bottom...eg,when we put the guide onthe top and bottom of the picture has been cut off. It happened when we were watching half way through a prog and no settings have been changed. It would seem that your Television is set to change aspect ratios automatically, I would make sure aspect ratios are manually set to 16:9 on both the SKY box and TV

14-03-2012, 19:01	#13
howardl Forum Member Join Date: Dec 2006 Posts: 4,909	Yes....I'm a twonk, cancelled the sky man.

DS Forums

Watching sky and someting odd has happened