Customer Services yes (eg changing your details, packages etc) but they won't put you through to Tech Support - you need to ring the 0845 number for that.

I pre-registered and for 3 months they are giving it half price to existing members. This will be from the new year.

Ahh, sorry! I didn't realise that (not yet had the need to speak to tech support, thankfully).

btw thanks for that website, Zapomatic. Looks useful.