Hi All,

We have 4 phones on giffgaff and are unable to make call or texts, a family member 50 miles away has the same problem!!! Website down aswell!!!

If anyone is on giffgaff could you try yours please

Cheers Guys!

They posted on twitter that they are having problems due to a power outage: https://twitter.com/giffgaff/status/180613508495446016

Thankyou! Just managed to get on the site and the forums are loaded with posts. Looks like the whole uk is down too!

I has signal.....

I have Internet and signal but no calls or texts, apparantly there has been a flood at a key supplier causing a power outage, Could be a long outage if its flooded!

This is a huge problem for me and I'm unable to accept any calls so I'm losing money!!

I really hope they get it sorted soon....!

Is it just GG or O2 as well?

looks like its just giffgaff......latest update on forums is that an update will be given at 1pm, they still have no ETA.

Thank god for whatsapp!

ohh dear

Hmm, thats weird as I'm still getting texts (cant send) as I got one just ten minutes ago..Thought I had interwebs too but I forgot wifi was on guess I shall just go play on the ps3 for abit...pondering LA Noire

This is a major pain for those people who rely on GiffGaff - it really does seem that it's one issue after another, and every day is an excuse with them - and now we're down to natural disasters.......and the phones AND the website are down? Surely they don't have everything in one lone flooded building?

Very very poor show - I'm sure someone will object for me saying so, but GiffGaff's reliability is their major weakspot.

GiffGaff is a great idea, but the execution is dismal, IMHO.

So you keep repeating.....I hardly think that a flood can be blamed on GG. At least they are keeping people informed and have engineers repairing it.
Sometimes people have to understand that crap just happens.
It's how we deal with that crap that's important.

Anyone got problems with TESCO sims? Looks like they might have died too.

Which mobile network does giffgaff use and which one does tesco use?

I "keep repeating"? All of twice now.

And the point remains - whether todays reason is flood or not - GiffGaff do not provide a reliable service, and today is yet another example of that.

They both use O2 for the network, and unless I'm mistaken, Fujitsu as their MVNE so if their kit is located in the same building then Tesco is probably down too.

Giffgaff has been slowly getting worse since I joined last year. I now have a back up pay monthly sim on talk mobile. I don't recommend giffgaff anymore cuz they are unreliable.

I've been on Giffgaff for nearly a year now and never had any problems, until today of course.

Of course it isn't..............It's something that happened beyond their control...............For what it's worth, this is the first time in two years I've had any downtime from them. So your observations are not universal or necessarily a representation of the facts.

What IS a fact is that flooding is not national. This incident seems to have been at a single location and yet brought down the netire Giffgaff network. What is also fact are the messages Giffgaff have been putting on their website about a) investigating and reacting to the incident and b) actions for their website to react to today's load.

It shows the following: a single point of failure, insufficient failovers, no disaster recovery plan that can be automatically enacted etc. These are all things we can legitimately criticise them for and should criticise them for.

A datacentre power outage should have affected no more than a single region unless it was something major like the London Internet eXchange (LIX). This clearly shows how Giffgaff's network has been designed and run on the cheap. The fact that their website can't even handle the load and they have to move hosting providers in response to people visiting their website wondering what the eff is going is a pretty poor show too.

I've been annoyed at their flaky data service and slow data for a while now. For me, once I get my next payback from them in May, I'm jumping ship to Three even though they cost £5 more per month.

Single Points of Failure are NEVER good... as RIM found out to its cost...

Ah, you're a GiffGaff evangelist - fair enough! You can say that my observations are not universal or representative of the facts, and I guess you can also ignore the other opinions being expressed in this very thread - I guess that's your choice.

But: would you like to borrow my mobile phone? Because yours ain't working.

Oh am I so glad I ported off that useless network earlier in the week. A total shower of shite.
Problem after problem after...

You really do get what you pay for

I would call your assessment BANG ON!
I've given them 2 tries now and both times they have proved to be more CripCrap than GiffGaff

Last month it wouldn't allow me to buy a goodybag so I ended up forking out the full price of calling credit. It's so annoying not having any customer service...

I'm having the same problems. I have signal its just not doing anything. Though I somehow managed to receive a text just then but can't reply.