[Ice Princess]

I called Orange last week to tell them I do NOT want to reneew my 24th contract, which expires this month.

I'm too angry and tired to go into the whole thing, but I just want to warn anyone who has a contract with Orange to be aware that if you try to cancel with them - even if you do everything right on your end - they will bleed every last penny they can from you. Initially I was told I only had to make one more payment between now and April, but today I got a letter in the post saying I owe a different payment and if I don't pay it, they'll cut me off but will keep billing me.

So I ring them up again and ask what it's all about, and despite what I was told during the original phone call last week, I have to make two payments before they'll free me from the contract.

I'm half fearing they might be scamming me but I don't understand their practices well enough to prove it.

But mainly I'm just fuming at the horiffic absolute incompetent customer serivce Orange provide, while being utterly bewilderd at how hard it is to make them understand/accept THAT I DON'T NEED THEIR BLOODY SERVICE any more.

Brain dead monkeys could do a better job than these people.

[Lordy Lordy]

Princess, sorry to hear this. When I last spoke to their customer service people they were based in the Phillipines. I managed to get hold of a UK number and the people there told me that they were bringing everything back to the UK because of all the compalints they had received. Don't know if they ever did this.

I will say that when I gave Orange the boot 12 months ago, I had no problems whatsoever. They didn't even seem to want to offer me anything to stay with them.

Sadly, I realise now, I went to o2 and I've only got to look at a download over and above the piddly limit I got and they cahrge me. On average, I'm paying between 5 and 10 pounds a month more than the standard monthly charge.

I wish I'd have stayed with Orange because I was originally with wanadoo and had an unlimited package for 16.75 a month.

Remember, the grass isn't always greener.

[ajh94]

I agree with Lordy Lordy - i cancelled with Orange (gave the 30 days notice) and it was all fine, I then decided at the last minute I want to stay with them so called up and upgraded and still no problems what so ever.

[gemma-the-husky]

I haven't had problems with Orange

I had a £10/month sim only. At the end of the year, they upped it to a £15/month contract, for half price, so I am paying less, for a better contract.

[alanwarwic]

I recall when I moved at the end of a contract I gave the standard 30 days notice and got my PAC code.
It got used 4 days tor so before he end of that 30 days notice for which they charged me a £10 or so early termination fee!

That was t-mobile.

[Ice Princess]

I just want to leave them, but so far each time I phoned customer service I've been told different things and been ordered to pay more money. I feel like I'm being scammed. I sent a fomal letter of complain to them today. Don't expect anything to come of it (expect prehaps them trying to get me to stay) but I felt it needed to be done.

If they try and make me pay anything other than the second payment, I'm going to the citizens advice bureau. Once the second payment has been done, they aren't getting a single penny from me.

I just feel really mistreated, and like there's an injustice here. Doesn't help that the people who I spoke to in customer service were both very patronising and fake-seeming each time.

[Lordy Lordy]

Quote:

I just feel really mistreated, and like there's an injustice here. Doesn't help that the people who I spoke to in customer service were both very patronising and fake-seeming each time.

Are you talking to someone in England or abroad? The reason I ask is because whenever I called Orange CS I was confronted by someone with a very broad Asian accent who spoke at 100 miles an hour. They are provided with scripts which is fine if the problem is simple to solve but if the problem means they have to deviate from it, you are royally screwed!

I think I'm right in saying that it is your right to be given the opportunity to speak to someone in the UK. It worked for me and I was given a number which, from memory, was based somewhere in the Middlesborough area. Once I spoke to them, all was sorted.

Good luck and keep us posted.

[Ice Princess]

The customer service I'm dealing with is UK based. So they've got no excuses.

The whole fiasco is causing a lot of stress. I've posted that letter but, like I said, I doubt anything will come of it except possibly them trying further to get me to stay.

Next step will be the local CAB if they continue demanding money from me or won't disconnect my line.

[Lordy Lordy]

If your contract ends at the end of the month they can't 'demand' money from you.

What's this second payment you are talking about? Demanding money, I can't get my head around this either.

There is something not quite right about this, I'm not being funny but have you told us the whole story?

[Ice Princess]

Quote:

Originally Posted by Lordy Lordy

If your contract ends at the end of the month they can't 'demand' money from you.

What's this second payment you are talking about? Demanding money, I can't get my head around this either.

There is something not quite right about this, I'm not being funny but have you told us the whole story?

Yes, I've told you the whole story.

To be honest, you're clearly really biased towards Orange so I'm just going to update in this thread when they do or don't terminate my contract when they said they would.

Just because someone is having a diffferent experience from you, or you think there's "something not quite right" about their story it doesn't mean they aren't being truthful. It's pretty hard to explain due to the way in which Orange are handling it by telling me diffferent things at different times, but I think I gave people the gist in my posts on here. Explaining it over and over again is too stressful.

[prking]

Quote:

Originally Posted by Ice Princess

Yes, I've told you the whole story.

To be honest, you're clearly really biased towards Orange so I'm just going to update in this thread when they do or don't terminate my contract when they said they would.

Just because someone is having a diffferent experience from you, or you think there's "something not quite right" about their story it doesn't mean they aren't being truthful. It's pretty hard to explain due to the way in which Orange are handling it by telling me diffferent things at different times, but I think I gave people the gist in my posts on here. Explaining it over and over again is too stressful.

The thing is, you haven't said what the last payment is for. if the situation is that you've got onemonthly payment and then a final bill (with your unbilled usage) then that's completely normal. Because you pay line rental in advance and charges in arrears.

[Lordy Lordy]

Quote:

To be honest, you're clearly really biased towards Orange so I'm just going to update in this thread when they do or don't terminate my contract when they said they would

Clearly biased towards Orange? I left them in the first place and wouldn't go back to them because of what I experienced.

Where, in any of my replies, have I implied you are not telling the truth? Just because I said I didn't think you had told us the whole story didn't mean that I said you were telling lies.

I have tried to give you help or advice but you are obviously unwilling to see it that way so I won't bother answering any of your posts in future.:yawn:

May I suggest a change of attitude, that way life will be a lot better for you in future.

End of.

Edit: Not quite end of. I've just read your biography and everything is much clearer to me now!

[Ice Princess]

Quote:

Originally Posted by prking

The thing is, you haven't said what the last payment is for. if the situation is that you've got onemonthly payment and then a final bill (with your unbilled usage) then that's completely normal. Because you pay line rental in advance and charges in arrears.

If that is normal, they made such a pigs ear out of explaining things to me that I would never have known.

Their customer service is horrible and I will always maintain that belief.

Are there a lot of people on this board who work for Orange or something?

Why can't you accept that I'm just upset and confused because the people at Orange were lousy at handling me? I don't like how I'm being made even further upset here and I wish I'd never started this thread. Had no idea what this forum was like!

[Ice Princess]

Quote:

Originally Posted by Lordy Lordy

Clearly biased towards Orange? I left them in the first place and wouldn't go back to them because of what I experienced.

Where, in any of my replies, have I implied you are not telling the truth? Just because I said I didn't think you had told us the whole story didn't mean that I said you were telling lies.

I have tried to give you help or advice but you are obviously unwilling to see it that way so I won't bother answering any of your posts in future.:yawn:

May I suggest a change of attitude, that way life will be a lot better for you in future.

End of.

Edit: Not quite end of. I've just read your biography and everything is much clearer to me now!

You right off the bat prasied Orange and then acted like I wasn't telling the truth - what do you think I'd feel?

And my biography has nothing to do with how I behave on the forum, or towards Orange. It's a tongue in cheek bio like many have on here. Goodness. And there's nothing wrong with my attitude in real life, I'm just very upset about this specific issue.

Not going to post in this thread any more.

[grumpyoldbat]

I think the problem here is you seem confused by Orange, but you've asked for help here, and yet you haven't given all of the details so that people can help.

It's like ringing up customer support and saying "my computer is broken" but not giving enough detail for anyone to guess how to help.

[Lordy Lordy]

Quote:

Originally Posted by grumpyoldbat

I think the problem here is you seem confused by Orange, but you've asked for help here, and yet you haven't given all of the details so that people can help.

It's like ringing up customer support and saying "my computer is broken" but not giving enough detail for anyone to guess how to help.

I hope she gets it sorted, I also hope that's the last we hear from her on this subject.

[grumpyoldbat]

Quote:

Originally Posted by Lordy Lordy

I hope she gets it sorted, I also hope that's the last we hear from her on this subject.

I've worked in customer service. It's really frustrating when you get someone who has a problem, but point blank refuses to give you enough information for you to be able to help them. "Can't you just fix it?" No, not if you don't give me enough information to try and guess what the problem might be!

[Lordy Lordy]

Quote:

Originally Posted by grumpyoldbat

I've worked in customer service. It's really frustrating when you get someone who has a problem, but point blank refuses to give you enough information for you to be able to help them. "Can't you just fix it?" No, not if you don't give me enough information to try and guess what the problem might be!

Some people you can help, others are beyond it. The info provided here so far can best be described as wooly but only she knows what she is trying to say.

Like I say, I do hope she gets it sorted out

[prking]

Quote:

Originally Posted by Ice Princess

If that is normal, they made such a pigs ear out of explaining things to me that I would never have known.

Their customer service is horrible and I will always maintain that belief.

Are there a lot of people on this board who work for Orange or something?

Why can't you accept that I'm just upset and confused because the people at Orange were lousy at handling me? I don't like how I'm being made even further upset here and I wish I'd never started this thread. Had no idea what this forum was like!

I'm afraid I don't understand you at all. Anyone who tries to help you gets attacked. Your post is a bizarre interpretation of what I wrote in mine.