Hi All,
I have had my business mobile phones with carphonewarehouse for about 4 years with no problems apart from anoying phone calls about products all the time.
The problem I have is recently I received a letter on the 29/2/12 stating they were changing my bill over to o2 as they no longer supported my tarrif and to call them.
On the 1/3/12 I received another letter stating I had no need to call everthing would be changed over and I would not niotice any difference apart from the bill from o2.
Now on the 30/3/12 they have cut both of my business phones off , when called they said the last letter was a mistake and that my mobile phone numbers are no longer available and they have been deleted,
I phone them all day yesterday telling them I need these numbers as all my invoices and my vehicles have these numbers printed on them and they just said ,
Thats a shame and they cant recover the numbers.
I have since contacted them telling them if they dont recover my numbers I will be going to watch dog as this is a joke.
Then the operator said just one minute maybe we can do something a complete change of tune. from telling me to stop wasting there time.
I have now had no phones from friday 12 noon and I am trying to run a refrigeration company which energency calls must be answered immediately.
Carphonewarehouse have said if I am lucky the will have the numbers on again for monday.
There customers services are terrible and I dont see why I should be treated this way because they are transfering my bill to o2.
Is there anything I can do about this.
Regards
Chris2005
I have had my business mobile phones with carphonewarehouse for about 4 years with no problems apart from anoying phone calls about products all the time.
The problem I have is recently I received a letter on the 29/2/12 stating they were changing my bill over to o2 as they no longer supported my tarrif and to call them.
On the 1/3/12 I received another letter stating I had no need to call everthing would be changed over and I would not niotice any difference apart from the bill from o2.
Now on the 30/3/12 they have cut both of my business phones off , when called they said the last letter was a mistake and that my mobile phone numbers are no longer available and they have been deleted,
I phone them all day yesterday telling them I need these numbers as all my invoices and my vehicles have these numbers printed on them and they just said ,
Thats a shame and they cant recover the numbers.
I have since contacted them telling them if they dont recover my numbers I will be going to watch dog as this is a joke.
Then the operator said just one minute maybe we can do something a complete change of tune. from telling me to stop wasting there time.
I have now had no phones from friday 12 noon and I am trying to run a refrigeration company which energency calls must be answered immediately.
Carphonewarehouse have said if I am lucky the will have the numbers on again for monday.
There customers services are terrible and I dont see why I should be treated this way because they are transfering my bill to o2.
Is there anything I can do about this.
Regards
Chris2005